{"id":7889,"date":"2024-08-23T23:01:09","date_gmt":"2024-08-23T16:01:09","guid":{"rendered":"https:\/\/interpetfest.com\/?page_id=7889"},"modified":"2024-08-23T23:01:09","modified_gmt":"2024-08-23T16:01:09","slug":"payment-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/interpetfest.com\/vi\/dieu-khoan-va-dieu-kien-thanh-toan\/","title":{"rendered":"\u0110I\u1ec0U KHO\u1ea2N V\u00c0 \u0110I\u1ec0U KI\u1ec6N THANH TO\u00c1N"},"content":{"rendered":"
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\u0110I\u1ec0U KHO\u1ea2N V\u00c0 \u0110I\u1ec0U KI\u1ec6N S\u1eec D\u1ee4NG D\u1ecaCH V\u1ee4 V\u00cd \u0110I\u1ec6N T\u1eec VNPAY<\/strong><\/p>\n

\u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY \u0111\u01b0\u1ee3c ban h\u00e0nh, c\u00f4ng b\u1ed1 v\u00e0 \u00e1p d\u1ee5ng k\u1ec3 t\u1eeb ng\u00e0y 11\/05\/2023 v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb c\u1eadp nh\u1eadt, thay th\u1ebf cho c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY tr\u01b0\u1edbc \u0111\u00e2y do C\u00f4ng ty C\u1ed5 ph\u1ea7n Gi\u1ea3i ph\u00e1p VNPAY c\u00f4ng b\u1ed1 tr\u00ean website https:\/\/vivnpay.vn v\u00e0 \u1ee9ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed VNPAY.<\/p>\n

Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY.<\/p>\n

B\u1eb1ng vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY, t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u00e3 ch\u1ea5p nh\u1eadn v\u00e0 cam k\u1ebft tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n

\u0110i\u1ec1u 1: Gi\u1ea3i th\u00edch c\u00e1c thu\u1eadt ng\u1eef v\u00e0 t\u1eeb vi\u1ebft t\u1eaft<\/strong><\/em><\/p>\n

1. VNPAY c\u00f3 ngh\u0129a l\u00e0 C\u00f4ng ty C\u1ed5 ph\u1ea7n Gi\u1ea3i ph\u00e1p Thanh to\u00e1n Vi\u1ec7t Nam.<\/p>\n

2. V\u00ed \u0111i\u1ec7n t\u1eed l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed VNPAY; l\u00e0 t\u00e0i kho\u1ea3n \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh d\u1ef1a tr\u00ean th\u00f4ng tin do Kh\u00e1ch h\u00e0ng cung c\u1ea5p khi \u0111\u0103ng k\u00fd D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed, do VNPAY t\u1ea1o l\u1eadp tr\u00ean H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u0111\u1ec3 n\u1ea1p, r\u00fat, chuy\u1ec3n ti\u1ec1n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch thanh to\u00e1n.<\/p>\n

3. \u0110K\u0110K l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY.<\/p>\n

4. Kh\u00e1ch h\u00e0ng: C\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c \u0111\u00e3 \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 \u0111\u01b0\u1ee3c VNPAY cung c\u1ea5p V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 s\u1eed d\u1ee5ng.<\/p>\n

5. H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed: H\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 nh\u01b0 \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 Trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed.<\/p>\n

6. D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed: D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u01b0\u1ee3c Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc Vi\u1ec7t Nam c\u1ea5p ph\u00e9p v\u00e0 do VNPAY cung c\u1ea5p d\u01b0\u1edbi th\u01b0\u01a1ng hi\u1ec7u VNPAY Wallet.<\/p>\n

7. \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed: S\u1ea3n ph\u1ea9m ph\u1ea7n m\u1ec1m d\u00e0nh cho Kh\u00e1ch h\u00e0ng d\u01b0\u1edbi d\u1ea1ng \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng ho\u1eb7c trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed (website) \u0111\u1ec3 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c cung c\u1ea5p, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c thanh to\u00e1n t\u1eeb t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng\/V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1eb7t mua h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 v\u00e0 tra c\u1ee9u h\u00f3a \u0111\u01a1n.<\/p>\n

8. T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed: L\u00e0 t\u00e0i kho\u1ea3n \u0111i\u1ec7n t\u1eed do VNPAY t\u1ea1o tr\u00ean H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng, cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng th\u00f4ng qua \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 truy c\u1eadp, qu\u1ea3n l\u00fd, s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c cung c\u1ea5p.<\/p>\n

9. G\u1eedi ti\u1ec1n: M\u1ed9t ti\u1ec7n \u00edch c\u1ee7a D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed cho ph\u00e9p Kh\u00e1ch h\u00e0ng g\u1eedi ti\u1ec1n v\u00e0o V\u00ed \u0111i\u1ec7n t\u1eed t\u1eeb t\u00e0i kho\u1ea3n thanh to\u00e1n\/th\u1ebb ghi n\u1ee3 \u0111\u01b0\u1ee3c li\u00ean k\u1ebft c\u1ee7a h\u1ecd.<\/p>\n

10. R\u00fat ti\u1ec1n: M\u1ed9t ti\u1ec7n \u00edch c\u1ee7a D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed cho ph\u00e9p Kh\u00e1ch h\u00e0ng r\u00fat ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0o t\u00e0i kho\u1ea3n thanh to\u00e1n\/th\u1ebb ghi n\u1ee3 \u0111\u01b0\u1ee3c li\u00ean k\u1ebft c\u1ee7a h\u1ecd.<\/p>\n

11. Chuy\u1ec3n kho\u1ea3n: M\u1ed9t ti\u1ec7n \u00edch c\u1ee7a D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed cho ph\u00e9p Kh\u00e1ch h\u00e0ng chuy\u1ec3n ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh sang m\u1ed9t ho\u1eb7c nhi\u1ec1u V\u00ed \u0111i\u1ec7n t\u1eed kh\u00e1c.<\/p>\n

12. Thanh to\u00e1n l\u00e0 h\u00ecnh th\u1ee9c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed do VNPAY cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng, cho ph\u00e9p Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 thanh to\u00e1n cho c\u00e1c h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c kinh doanh h\u1ee3p ph\u00e1p.<\/p>\n

13. Website: Website c\u00f3 \u0111\u1ecba ch\u1ec9 https:\/\/vivnpay.vn\/ v\u00e0 c\u00e1c website kh\u00e1c do VNPAY s\u1edf h\u1eefu v\u00e0\/ho\u1eb7c m\u1ed9t \u0111\u1ecba ch\u1ec9 kh\u00e1c do VNPAY th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau.<\/p>\n

14. Ph\u01b0\u01a1ng th\u1ee9c x\u00e1c th\u1ef1c: C\u00e1c bi\u1ec7n ph\u00e1p VNPAY s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c th\u1ef1c Kh\u00e1ch h\u00e0ng khi Kh\u00e1ch h\u00e0ng \u0111\u0103ng nh\u1eadp v\u00e0o T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, ti\u1ec7n \u00edch \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c trong qu\u00e1 tr\u00ecnh li\u00ean k\u1ebft V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng ho\u1eb7c c\u00e1c li\u00ean k\u1ebft, d\u1ecbch v\u1ee5 kh\u00e1c m\u00e0 VNPAY cho l\u00e0 c\u1ea7n thi\u1ebft v\u00e0 ph\u00f9 h\u1ee3p theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt nh\u1eb1m \u0111\u1ea3m b\u1ea3o quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng. C\u00e1c bi\u1ec7n ph\u00e1p n\u00e0y bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf m\u1eadt kh\u1ea9u, m\u00e3 PIN, SMS OTP, soft OTP, sinh tr\u1eafc h\u1ecdc,... theo nhu c\u1ea7u th\u1ef1c t\u1ebf trong t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

PIN (M\u00e3 s\u1ed1 nh\u1eadn d\u1ea1ng c\u00e1 nh\u00e2n): M\u00e3 s\u1ed1 nh\u1eadn d\u1ea1ng c\u00e1 nh\u00e2n do Kh\u00e1ch h\u00e0ng thi\u1ebft l\u1eadp \u0111\u1ec3 x\u00e1c th\u1ef1c giao d\u1ecbch.<\/p>\n

OTP (M\u1eadt kh\u1ea9u d\u00f9ng m\u1ed9t l\u1ea7n): M\u1eadt kh\u1ea9u d\u00f9ng m\u1ed9t l\u1ea7n do h\u1ec7 th\u1ed1ng t\u1ea1o ra v\u00e0 g\u1eedi cho Kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c th\u1ef1c giao d\u1ecbch.<\/p>\n

SMS OTP: OTP \u0111\u01b0\u1ee3c g\u1eedi qua tin nh\u1eafn SMS \u0111\u1ebfn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi VNPAY c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

Soft OTP: M\u00e3 OTP \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 t\u1ea1o OTP ng\u1eabu nhi\u00ean theo th\u1eddi gian.<\/p>\n

15. C\u00e1c b\u00ean: Ch\u1ec9 VNPAY v\u00e0 Kh\u00e1ch h\u00e0ng.<\/p>\n

16. Ng\u00e0y l\u00e0m vi\u1ec7c: T\u1eeb th\u1ee9 Hai \u0111\u1ebfn th\u1ee9 S\u00e1u, tr\u1eeb c\u00e1c ng\u00e0y l\u1ec5, cu\u1ed1i tu\u1ea7n v\u00e0 ng\u00e0y l\u1ec5 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 2: M\u00f4 t\u1ea3 d\u1ecbch v\u1ee5 v\u00ed \u0111i\u1ec7n t\u1eed<\/em><\/strong><\/p>\n

1. VNPAY cung c\u1ea5p D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed th\u00f4ng qua \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed: Kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u0103ng nh\u1eadp v\u00e0o T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 truy c\u1eadp, s\u1eed d\u1ee5ng v\u00e0 qu\u1ea3n l\u00fd V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh.<\/p>\n

2. VNPAY thi\u1ebft l\u1eadp h\u1ea1n m\u1ee9c giao d\u1ecbch v\u00e0 h\u1ea1n m\u1ee9c s\u1ed1 d\u01b0 cho V\u00ed \u0111i\u1ec7n t\u1eed theo ch\u00ednh s\u00e1ch kinh doanh d\u1ecbch v\u1ee5 c\u1ee7a VNPAY, tu\u00e2n th\u1ee7 theo quy \u0111\u1ecbnh c\u1ee7a ng\u00e2n h\u00e0ng, t\u1ed5 ch\u1ee9c chuy\u1ec3n m\u1ea1ch v\u00e0 ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh. VNPAY c\u00f3 quy\u1ec1n thay \u0111\u1ed5i, \u0111i\u1ec1u ch\u1ec9nh h\u1ea1n m\u1ee9c giao d\u1ecbch v\u00e0 h\u1ea1n m\u1ee9c s\u1ed1 d\u01b0 c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed theo th\u00f4ng b\u00e1o c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ng\u00e2n h\u00e0ng, t\u1ed5 ch\u1ee9c chuy\u1ec3n m\u1ea1ch v\u00e0 ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n

3. T\u00f9y theo quy \u0111\u1ecbnh c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m v\u00e0 l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng\/\u0111\u0103ng k\u00fd th\u00eam c\u00e1c t\u00ednh n\u0103ng li\u00ean quan \u0111\u1ebfn D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c cung c\u1ea5p cung c\u1ea5p. Khi s\u1eed d\u1ee5ng\/\u0111\u0103ng k\u00fd c\u00e1c t\u00ednh n\u0103ng n\u00e0y, kh\u00e1ch h\u00e0ng cam k\u1ebft tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a VNPAY v\u1ec1 vi\u1ec7c \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng t\u01b0\u01a1ng \u1ee9ng t\u1ea1i Ph\u1ea7n B c\u1ee7a \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n VDP.<\/p>\n

4. VNPAY c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 cho vi\u1ec7c \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed. Bi\u1ec3u ph\u00ed \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 c\u00f4ng khai tr\u00ean Trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed c\u1ee7a VNPAY v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c VNPAY \u0111i\u1ec1u ch\u1ec9nh ho\u1eb7c thay \u0111\u1ed5i theo th\u00f4ng b\u00e1o c\u1ee7a VNPAY theo t\u1eebng th\u1eddi \u0111i\u1ec3m, ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n

5. Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c cung c\u1ea5p sao k\u00ea chi ti\u1ebft giao d\u1ecbch V\u00ed \u0111i\u1ec7n t\u1eed d\u01b0\u1edbi d\u1ea1ng \u0111i\u1ec7n t\u1eed tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed th\u00f4ng qua m\u00e0n h\u00ecnh th\u00f4ng b\u00e1o, th\u00f4ng tin v\u00ed v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch. Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u sao k\u00ea chi ti\u1ebft giao d\u1ecbch d\u01b0\u1edbi d\u1ea1ng gi\u1ea5y, VNPAY s\u1ebd cung c\u1ea5p theo y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng, v\u1edbi \u0111i\u1ec1u ki\u1ec7n y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong th\u1eddi h\u1ea1n kh\u00f4ng qu\u00e1 1 n\u0103m k\u1ec3 t\u1eeb ng\u00e0y VNPAY nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u v\u00e0 c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ed9t kho\u1ea3n ph\u00ed.<\/p>\n

6. VNPAY th\u00f4ng b\u00e1o s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed cho kh\u00e1ch h\u00e0ng th\u00f4ng qua \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0\/ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c do VNPAY th\u00f4ng b\u00e1o v\u00e0o c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau.<\/p>\n

\u0110i\u1ec1u 3: M\u1edf v\u00e0 s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed<\/em><\/strong><\/p>\n

1. \u0110\u1ec3 m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed cho Kh\u00e1ch h\u00e0ng, VNPAY s\u1ebd thu th\u1eadp th\u00f4ng tin, ch\u1ee9ng t\u1eeb ph\u1ee5c v\u1ee5 vi\u1ec7c m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 quy \u0111\u1ecbnh c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, c\u1ee5 th\u1ec3:<\/p>\n

a. Th\u00f4ng tin v\u00e0 gi\u1ea5y t\u1edd m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed<\/p>\n

(i) \u0110\u1ed1i v\u1edbi c\u00e1 nh\u00e2n:<\/p>\n

Gi\u1ea5y t\u1edd m\u1edf V\u00cd \u0110I\u1ec6N T\u1eec: Gi\u1ea5y t\u1edd t\u00f9y th\u00e2n c\u00f2n hi\u1ec7u l\u1ef1c nh\u01b0 \u201cCMND\u201d\/\u201cTh\u1ebb c\u0103n c\u01b0\u1edbc c\u00f4ng d\u00e2n\u201d\/\u201cH\u1ed9 chi\u1ebfu\u201d; \u1ea3nh c\u00e1 nh\u00e2n m\u1edf V\u00cd \u0110I\u1ec6N T\u1eec; Th\u00f4ng tin c\u00e1 nh\u00e2n m\u1edf V\u00cd \u0110I\u1ec6N T\u1eec: h\u1ecd v\u00e0 t\u00ean; ng\u00e0y, th\u00e1ng, n\u0103m sinh; qu\u1ed1c t\u1ecbch; s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng; ngh\u1ec1 nghi\u1ec7p, ch\u1ee9c v\u1ee5; S\u1ed1 CMND\/Th\u1ebb c\u0103n c\u01b0\u1edbc c\u00f4ng d\u00e2n\/H\u1ed9 chi\u1ebfu, ng\u00e0y c\u1ea5p v\u00e0 n\u01a1i c\u1ea5p (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi n\u01b0\u1edbc ngo\u00e0i); \u0111\u1ecba ch\u1ec9 th\u01b0\u1eddng tr\u00fa; th\u1ecb th\u1ef1c nh\u1eadp c\u1ea3nh (n\u1ebfu c\u00f3); th\u00f4ng tin ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n theo ph\u00e1p lu\u1eadt c\u1ee7a c\u00e1 nh\u00e2n (n\u1ebfu c\u00f3); \u0111\u1ecba ch\u1ec9 email c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

(ii) \u0110\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c:<\/p>\n

Gi\u1ea5y t\u1edd m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed: M\u1ed9t trong c\u00e1c gi\u1ea5y t\u1edd ph\u00e1p l\u00fd v\u1ec1 th\u00e0nh l\u1eadp, ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c nh\u01b0 quy\u1ebft \u0111\u1ecbnh th\u00e0nh l\u1eadp, gi\u1ea5y ch\u1ee9ng nh\u1eadn \u0111\u0103ng k\u00fd doanh nghi\u1ec7p ho\u1eb7c c\u00e1c gi\u1ea5y t\u1edd kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt; gi\u1ea5y t\u1edd ch\u1ee9ng minh t\u01b0 c\u00e1ch \u0111\u1ea1i di\u1ec7n c\u1ee7a ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n theo ph\u00e1p lu\u1eadt ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n theo \u1ee7y quy\u1ec1n c\u1ee7a t\u1ed5 ch\u1ee9c m\u1edf V\u00cd \u0110I\u1ec6N T\u1eec, k\u00e8m theo CMND\/CCCD\/H\u1ed9 chi\u1ebfu c\u00f2n hi\u1ec7u l\u1ef1c c\u1ee7a c\u00e1 nh\u00e2n li\u00ean quan.<\/p>\n

Th\u00f4ng tin t\u1ed5 ch\u1ee9c m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed: t\u00ean giao d\u1ecbch \u0111\u1ea7y \u0111\u1ee7 v\u00e0 vi\u1ebft t\u1eaft; \u0111\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf ch\u00ednh; \u0111\u1ecba ch\u1ec9 giao d\u1ecbch; m\u00e3 s\u1ed1 doanh nghi\u1ec7p v\u00e0 m\u00e3 s\u1ed1 thu\u1ebf (n\u1ebfu t\u1ed5 ch\u1ee9c c\u00f3 m\u00e3 s\u1ed1 thu\u1ebf kh\u00e1c v\u1edbi m\u00e3 s\u1ed1 doanh nghi\u1ec7p); s\u1ed1 \u0111i\u1ec7n tho\u1ea1i li\u00ean l\u1ea1c c\u1ee7a kh\u00e1ch h\u00e0ng\/s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng d\u00f9ng \u0111\u1ec3 \u0111\u0103ng k\u00fd, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed; s\u1ed1 fax, website (n\u1ebfu c\u00f3); l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng, kinh doanh; th\u00f4ng tin v\u1ec1 ng\u01b0\u1eddi s\u00e1ng l\u1eadp\/ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p theo ph\u00e1p lu\u1eadt\/Gi\u00e1m \u0111\u1ed1c ho\u1eb7c T\u1ed5ng gi\u00e1m \u0111\u1ed1c\/K\u1ebf to\u00e1n tr\u01b0\u1edfng ho\u1eb7c ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch k\u1ebf to\u00e1n (n\u1ebfu c\u00f3) t\u01b0\u01a1ng t\u1ef1 th\u00f4ng tin y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1 nh\u00e2n m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

(iii) Th\u00f4ng tin m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed n\u00eau tr\u00ean c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c VNPAY thu th\u1eadp t\u1eeb c\u00e1c ch\u1ee9ng t\u1eeb h\u1ee3p ph\u00e1p do kh\u00e1ch h\u00e0ng cung c\u1ea5p ho\u1eb7c th\u00f4ng qua th\u00f4ng tin \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9 t\u1eeb c\u00e1c c\u01a1 s\u1edf d\u1eef li\u1ec7u h\u1ee3p ph\u00e1p v\u1ec1 kh\u00e1ch h\u00e0ng ho\u1eb7c theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 theo ch\u00ednh s\u00e1ch ph\u00e2n lo\u1ea1i r\u1ee7i ro, ch\u00ednh s\u00e1ch ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n

(iv) VNPAY thu th\u1eadp ch\u1ee9ng t\u1eeb m\u1edf V\u00cd \u0110I\u1ec6N T\u1eec d\u01b0\u1edbi d\u1ea1ng b\u1ea3n g\u1ed1c ho\u1eb7c b\u1ea3n sao, b\u1ea3n qu\u00e9t t\u1eeb ch\u1ee9ng t\u1eeb g\u1ed1c ho\u1eb7c c\u00e1c h\u00ecnh th\u1ee9c kh\u00e1c theo quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

b. \u0110\u1ecba ch\u1ec9 email d\u00f9ng \u0111\u1ec3 \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed l\u00e0 \u0111\u1ecba ch\u1ec9 h\u1ee3p l\u1ec7, \u0111\u00e3 k\u00edch ho\u1ea1t, \u0111ang ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0 s\u1eed d\u1ee5ng h\u1ee3p ph\u00e1p.<\/p>\n

c. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i d\u00f9ng \u0111\u1ec3 \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i h\u1ee3p l\u1ec7, \u0111\u00e3 k\u00edch ho\u1ea1t, \u0111ang ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 to\u00e0n quy\u1ec1n s\u1edf h\u1eefu, quy\u1ec1n truy c\u1eadp h\u1ee3p ph\u00e1p v\u00e0 s\u1eed d\u1ee5ng h\u1ee3p ph\u00e1p s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y.<\/p>\n

2. VNPAY c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u00e0 x\u00e1c minh th\u00f4ng tin kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n kh\u00e1c c\u00f3 ho\u1eb7c \u0111\u00e3 c\u00f3 quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c th\u00f4ng qua c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 x\u00e1c minh th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/p>\n

3. Kh\u00e1ch h\u00e0ng b\u1ea3o \u0111\u1ea3m c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c h\u00e0nh vi d\u00e2n s\u1ef1 v\u00e0 n\u0103ng l\u1ef1c h\u00e0nh vi d\u00e2n s\u1ef1 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt \u0111\u1ec3 m\u1edf v\u00e0 s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

4. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd nh\u1eadn th\u00f4ng tin, tin nh\u1eafn qu\u1ea3ng c\u00e1o v\u1ec1 d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, ch\u01b0\u01a1ng tr\u00ecnh li\u00ean quan t\u1eeb VNPAY th\u00f4ng qua \u0111\u1ecba ch\u1ec9 email v\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u0103ng k\u00fd.<\/p>\n

5. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c, kh\u00e1ch h\u00e0ng ph\u1ea3i li\u00ean k\u1ebft V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh v\u1edbi t\u00e0i kho\u1ea3n thanh to\u00e1n ho\u1eb7c th\u1ebb ghi n\u1ee3 t\u1ea1i m\u1ed9t ng\u00e2n h\u00e0ng tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean k\u1ebft V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh v\u1edbi m\u1ed9t ho\u1eb7c nhi\u1ec1u t\u00e0i kho\u1ea3n thanh to\u00e1n b\u1eb1ng ti\u1ec1n Vi\u1ec7t Nam ho\u1eb7c th\u1ebb ghi n\u1ee3 do kh\u00e1ch h\u00e0ng m\u1edf t\u1ea1i m\u1ed9t ng\u00e2n h\u00e0ng h\u1ee3p t\u00e1c ho\u1eb7c li\u00ean k\u1ebft v\u1edbi VNPAY.<\/p>\n

6. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 n\u1ea1p ti\u1ec1n v\u00e0o V\u00ed \u0111i\u1ec7n t\u1eed t\u1eeb t\u00e0i kho\u1ea3n thanh to\u00e1n ho\u1eb7c th\u1ebb ghi n\u1ee3 t\u1ea1i ng\u00e2n h\u00e0ng v\u00e0 nh\u1eadn ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed kh\u00e1c do VNPAY m\u1edf. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed cho c\u00e1c m\u1ee5c \u0111\u00edch nh\u01b0 thanh to\u00e1n h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 h\u1ee3p ph\u00e1p, chuy\u1ec3n ti\u1ec1n \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed kh\u00e1c, r\u00fat ti\u1ec1n v\u1ec1 t\u00e0i kho\u1ea3n thanh to\u00e1n ho\u1eb7c th\u1ebb ghi n\u1ee3 t\u1ea1i ng\u00e2n h\u00e0ng ho\u1eb7c c\u00e1c h\u00ecnh th\u1ee9c s\u1eed d\u1ee5ng kh\u00e1c theo h\u01b0\u1edbng d\u1eabn v\u00e0 th\u00f4ng b\u00e1o c\u00f4ng khai c\u1ee7a VNPAY t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n

\u0110i\u1ec1u 4: Kh\u00f3a, phong t\u1ecfa, \u0111\u00f3ng t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed<\/em><\/strong><\/p>\n

1. Kh\u00f3a t\u1ea1m th\u1eddi t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed<\/p>\n

a. Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 Thanh to\u00e1n\/Chuy\u1ec3n ti\u1ec1n\/R\u00fat ti\u1ec1n v\u00e0\/ho\u1eb7c kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n c\u00e1c t\u00ednh n\u0103ng c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed (theo quy \u0111\u1ecbnh c\u1ee7a VNPAY trong t\u1eebng th\u1eddi k\u1ef3) trong th\u1eddi gian V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng b\u1ecb kh\u00f3a t\u1ea1m th\u1eddi.<\/p>\n

b. VNPAY c\u00f3 quy\u1ec1n t\u1ea1m th\u1eddi kh\u00f3a t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

(i) Theo y\u00eau c\u1ea7u h\u1ee3p l\u1ec7 c\u1ee7a Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

(ii) Theo th\u1ecfa thu\u1eadn tr\u01b0\u1edbc b\u1eb1ng v\u0103n b\u1ea3n gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 VNPAY;<\/p>\n

(iii) VNPAY c\u00f3 c\u0103n c\u1ee9 nghi ng\u1edd t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u00f3 d\u1ea5u hi\u1ec7u gian l\u1eadn, gi\u1ea3 m\u1ea1o ho\u1eb7c V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng b\u1ecb s\u1eed d\u1ee5ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch tr\u00e1i ph\u00e9p theo quy \u0111\u1ecbnh v\u00e0\/ho\u1eb7c ph\u00e1p lu\u1eadt c\u1ee7a VNPAY;<\/p>\n

(iv) Kh\u00e1ch h\u00e0ng kh\u00f4ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, h\u1ed3 s\u01a1 m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c kh\u00f4ng c\u1eadp nh\u1eadt th\u00f4ng tin, h\u1ed3 s\u01a1 m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed theo y\u00eau c\u1ea7u c\u1ee7a VNPAY;<\/p>\n

(v) Tranh ch\u1ea5p, h\u00f2a gi\u1ea3i ho\u1eb7c khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed;<\/p>\n

(vi) C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a VNPAY v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

c. T\u00f9y thu\u1ed9c v\u00e0o l\u00fd do kh\u00f3a t\u1ea1m th\u1eddi v\u00ed \u0111i\u1ec7n t\u1eed, vi\u1ec7c h\u1ee7y kh\u00f3a t\u1ea1m th\u1eddi s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n khi x\u1ea3y ra c\u00e1c s\u1ef1 ki\u1ec7n t\u01b0\u01a1ng \u1ee9ng nh\u01b0 sau:<\/p>\n

(i) Y\u00eau c\u1ea7u h\u1ee3p l\u1ec7 c\u1ee7a Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

(ii) Theo th\u1ecfa thu\u1eadn tr\u01b0\u1edbc b\u1eb1ng v\u0103n b\u1ea3n gi\u1eefa Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 VNPAY;<\/p>\n

(iii) K\u1ebft qu\u1ea3 x\u00e1c minh kh\u1eb3ng \u0111\u1ecbnh t\u00e0i kho\u1ea3n v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u gian l\u1eadn, gi\u1ea3 m\u1ea1o ho\u1eb7c b\u1ea5t k\u1ef3 giao d\u1ecbch n\u00e0o vi ph\u1ea1m quy \u0111\u1ecbnh v\u00e0\/ho\u1eb7c ph\u00e1p lu\u1eadt c\u1ee7a VNPAY;<\/p>\n

(iv) Kh\u00e1ch h\u00e0ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, gi\u1ea5y t\u1edd \u0111\u1ec3 m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c Kh\u00e1ch h\u00e0ng c\u1eadp nh\u1eadt th\u00f4ng tin, gi\u1ea5y t\u1edd \u0111\u1ec3 m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed theo y\u00eau c\u1ea7u c\u1ee7a VNPAY;<\/p>\n

(v) Gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, h\u00f2a gi\u1ea3i, khi\u1ebfu n\u1ea1i;<\/p>\n

(vi) C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a VNPAY v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

d. VNPAY c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u kh\u00f3a t\u1ea1m th\u1eddi ho\u1eb7c h\u1ee7y kh\u00f3a t\u1ea1m th\u1eddi V\u00ed \u0111i\u1ec7n t\u1eed theo quy \u0111\u1ecbnh t\u1ea1i Kho\u1ea3n 3 \u0110i\u1ec1u 10 c\u1ee7a \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n.<\/p>\n

2. T\u00e0i kho\u1ea3n v\u00ed \u0111i\u1ec7n t\u1eed b\u1ecb kh\u00f3a:<\/p>\n

a. Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng s\u1ed1 ti\u1ec1n b\u1ecb t\u1ecbch thu trong v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh cho c\u00e1c d\u1ecbch v\u1ee5 Thanh to\u00e1n\/Chuy\u1ec3n kho\u1ea3n\/R\u00fat ti\u1ec1n trong th\u1eddi gian s\u1ed1 ti\u1ec1n b\u1ecb VNPAY t\u1ecbch thu. Trong tr\u01b0\u1eddng h\u1ee3p v\u00ed \u0111i\u1ec7n t\u1eed b\u1ecb t\u1ecbch thu m\u1ed9t ph\u1ea7n, Kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ed1 ti\u1ec1n kh\u00f4ng b\u1ecb t\u1ecbch thu trong v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh.<\/p>\n

b. VNPAY c\u00f3 quy\u1ec1n t\u1ecbch thu m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 s\u1ed1 d\u01b0 c\u1ee7a v\u00ed \u0111i\u1ec7n t\u1eed trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

(i) S\u1ed1 d\u01b0 v\u00ed \u0111i\u1ec7n t\u1eed \u0111\u01b0\u1ee3c ghi l\u1ea1i do nh\u1ea7m l\u1eabn, sai s\u00f3t, tr\u1ee5c tr\u1eb7c h\u1ec7 th\u1ed1ng ho\u1eb7c h\u1eadu qu\u1ea3 c\u1ee7a s\u1ef1 can thi\u1ec7p tr\u00e1i ph\u00e9p v\u00e0o H\u1ec7 th\u1ed1ng v\u00ed \u0111i\u1ec7n t\u1eed;<\/p>\n

(ii) Khi c\u00f3 quy\u1ebft \u0111\u1ecbnh ho\u1eb7c y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt; v\u00e0\/ho\u1eb7c<\/p>\n

(iii) Khi VNPAY v\u00e0 Kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t vi\u1ec7c thu gi\u1eef v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ngh\u0129a v\u1ee5 t\u00e0i ch\u00ednh c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi VNPAY.<\/p>\n

(iv) Tranh ch\u1ea5p, th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn giao d\u1ecbch thanh to\u00e1n tr\u00ean v\u00ed \u0111i\u1ec7n t\u1eed VNPAY<\/p>\n

c. VNPAY s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng khi thu gi\u1eef v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

d. T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, vi\u1ec7c thu gi\u1eef v\u00ed \u0111i\u1ec7n t\u1eed s\u1ebd ch\u1ea5m d\u1ee9t khi x\u1ea3y ra m\u1ed9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

(i) K\u1ebft th\u00fac th\u1eddi h\u1ea1n t\u1ecbch thu;<\/p>\n

(ii) S\u1ef1 ki\u1ec7n d\u1eabn \u0111\u1ebfn vi\u1ec7c VNPAY thu gi\u1eef v\u00ed \u0111i\u1ec7n t\u1eed k\u1ebft th\u00fac;<\/p>\n

(iii) Quy\u1ebft \u0111\u1ecbnh ho\u1eb7c y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

(iv) C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a VNPAY v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

3. \u0110\u00f3ng t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed:<\/p>\n

a. \u0110\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed c\u00f3 ngh\u0129a l\u00e0 ch\u1ea5m d\u1ee9t ho\u1eb7c x\u00f3a v\u0129nh vi\u1ec5n quy\u1ec1n truy c\u1eadp v\u00e0o v\u00ed \u0111i\u1ec7n t\u1eed. Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng l\u1ea1i t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u00e3 \u0111\u00f3ng.<\/p>\n

b. VNPAY c\u00f3 quy\u1ec1n \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

(i) Theo y\u00eau c\u1ea7u h\u1ee3p l\u1ec7 c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 ho\u00e0n th\u00e0nh m\u1ecdi ngh\u0129a v\u1ee5 li\u00ean quan \u0111\u1ebfn v\u00ed \u0111i\u1ec7n t\u1eed theo y\u00eau c\u1ea7u c\u1ee7a VNPAY;<\/p>\n

(ii) Kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1 nh\u00e2n \u0111\u00e3 ch\u1ebft, b\u1ecb tuy\u00ean b\u1ed1 l\u00e0 \u0111\u00e3 ch\u1ebft, m\u1ea5t t\u00edch ho\u1eb7c m\u1ea5t n\u0103ng l\u1ef1c h\u00e0nh vi d\u00e2n s\u1ef1;<\/p>\n

(iii) Kh\u00e1ch h\u00e0ng l\u00e0 t\u1ed5 ch\u1ee9c ch\u1ea5m d\u1ee9t ho\u1ea1t \u0111\u1ed9ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

(iv) Kh\u00e1ch h\u00e0ng vi ph\u1ea1m \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n c\u1ee7a D\u1ecbch v\u1ee5 V\u00ed k\u1ef9 thu\u1eadt s\u1ed1;<\/p>\n

(v) V\u00ed \u0111i\u1ec7n t\u1eed kh\u00f4ng c\u00f3 giao d\u1ecbch t\u00e0i ch\u00ednh (bao g\u1ed3m N\u1ea1p\/R\u00fat\/Chuy\u1ec3n ti\u1ec1n sang V\u00ed \u0111i\u1ec7n t\u1eed kh\u00e1c\/Nh\u1eadn chuy\u1ec3n ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed kh\u00e1c\/Thanh to\u00e1n) trong th\u1eddi gian 01 (m\u1ed9t) n\u0103m;<\/p>\n

(vi) C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 VNPAY t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

c. Th\u1ee7 t\u1ee5c \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng:<\/p>\n

(i) \u0110\u1ec3 y\u00eau c\u1ea7u \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed, Kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u \u0111\u00f3ng th\u00f4ng qua m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng ph\u00e1p sau:<\/p>\n

\u2013 G\u1eedi email \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 email c\u1ee7a VNPAY ho\u1eb7c g\u1ecdi \u0111\u1ebfn \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng c\u1ee7a VNPAY theo th\u00f4ng tin n\u00eau t\u1ea1i \u0110i\u1ec1u 6 \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed; ho\u1eb7c<\/p>\n

\u2013 Ch\u1ecdn t\u00ednh n\u0103ng \u201cX\u00f3a v\u00ed\u201d tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed: T\u00ednh n\u0103ng n\u00e0y ch\u1ec9 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n khi v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng c\u00f3 s\u1ed1 d\u01b0 b\u1eb1ng 0 v\u00e0 kh\u00f4ng c\u00f2n li\u00ean k\u1ebft v\u1edbi t\u00e0i kho\u1ea3n thanh to\u00e1n\/th\u1ebb ng\u00e2n h\u00e0ng.<\/p>\n

(ii) \u0110\u1ec3 x\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng, VNPAY s\u1ebd li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c minh th\u00f4ng tin. VNPAY s\u1ebd \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed t\u01b0\u01a1ng \u1ee9ng trong v\u00f2ng 5 (n\u0103m) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y VNPAY li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c minh th\u00f4ng tin. VNPAY s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch g\u1eedi tin nh\u1eafn SMS \u0111\u1ebfn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i m\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u0103ng k\u00fd khi s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

d. VNPAY s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc v\u00e0 sau khi ho\u00e0n t\u1ea5t vi\u1ec7c \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

e. VNPAY s\u1ebd ho\u00e0n tr\u1ea3 s\u1ed1 ti\u1ec1n c\u00f2n l\u1ea1i trong V\u00ed \u0111i\u1ec7n t\u1eed cho Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng ngay tr\u01b0\u1edbc khi \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng, sau khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7<\/p>\n

\u0110i\u1ec1u 5: Xem x\u00e9t v\u00e0 khi\u1ebfu n\u1ea1i<\/em><\/strong><\/p>\n

Kh\u00e1ch h\u00e0ng cam k\u1ebft kh\u00f4ng th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 h\u00e0nh \u0111\u1ed9ng n\u00e0o sau \u0111\u00e2y (\u201cH\u00e0nh \u0111\u1ed9ng b\u1ecb c\u1ea5m\u201d):<\/p>\n

a. Tham gia v\u00e0o c\u00e1c h\u00e0nh vi vi ph\u1ea1m c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

b. Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi x\u00e2m ph\u1ea1m quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u1ee7a VNPAY.<\/p>\n

c. Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 an to\u00e0n, \u1ed5n \u0111\u1ecbnh c\u1ee7a H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00e1c, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf: th\u1ef1c hi\u1ec7n nhi\u1ec1u giao d\u1ecbch trong th\u1eddi gian ng\u1eafn, ph\u00e1t t\u00e1n ph\u1ea7n m\u1ec1m \u0111\u1ed9c h\u1ea1i c\u00f3 kh\u1ea3 n\u0103ng g\u00e2y thi\u1ec7t h\u1ea1i cho h\u1ec7 th\u1ed1ng v\u00e0 d\u1eef li\u1ec7u c\u1ee7a VNPAY.<\/p>\n

d. Cung c\u1ea5p cho VNPAY th\u00f4ng tin kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7, l\u1ed7i th\u1eddi, kh\u00f4ng trung th\u1ef1c ho\u1eb7c kh\u00f4ng ch\u00ednh x\u00e1c v\u1ec1 Kh\u00e1ch h\u00e0ng v\u00e0\/ho\u1eb7c c\u00e1c giao d\u1ecbch \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

e. S\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 r\u1eeda ti\u1ec1n, t\u00e0i tr\u1ee3 kh\u1ee7ng b\u1ed1, t\u00e0i tr\u1ee3 ph\u1ed5 bi\u1ebfn v\u0169 kh\u00ed h\u1ee7y di\u1ec7t h\u00e0ng lo\u1ea1t, gian l\u1eadn, l\u1eeba \u0111\u1ea3o, \u0111\u01b0a ho\u1eb7c nh\u1eadn h\u1ed1i l\u1ed9, tr\u1ed1n thu\u1ebf, giao d\u1ecbch, trao \u0111\u1ed5i ti\u1ec1n \u1ea3o, khai th\u00e1c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p kh\u00e1c.<\/p>\n

f. Mua, b\u00e1n, cho thu\u00ea, cho m\u01b0\u1ee3n, chuy\u1ec3n nh\u01b0\u1ee3ng V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c th\u00f4ng tin V\u00ed \u0111i\u1ec7n t\u1eed, m\u1edf t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed thay m\u1eb7t cho ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

g. M\u1ea1o danh ho\u1eb7c duy tr\u00ec V\u00ed \u0111i\u1ec7n t\u1eed gian l\u1eadn.<\/p>\n

2. N\u1ebfu VNPAY c\u00f3 l\u00fd do \u0111\u1ec3 tin r\u1eb1ng Kh\u00e1ch h\u00e0ng \u0111\u00e3 tham gia ho\u1eb7c c\u00f3 kh\u1ea3 n\u0103ng tham gia v\u00e0o m\u1ed9t ho\u1eb7c nhi\u1ec1u H\u00e0nh vi b\u1ecb c\u1ea5m, ho\u1eb7c n\u1ebfu vi\u1ec7c ti\u1ebfp t\u1ee5c cung c\u1ea5p d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a VNPAY v\u00e0\/ho\u1eb7c b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o, VNPAY c\u00f3 quy\u1ec1n, nh\u01b0ng kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5, th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 b\u1ea3o v\u1ec7 quy\u1ec1n h\u1ee3p ph\u00e1p c\u1ee7a m\u00ecnh v\u00e0 l\u1ee3i \u00edch c\u1ee7a b\u00ean th\u1ee9 ba li\u00ean quan v\u00e0 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p n\u00e0y, bao g\u1ed3m:<\/p>\n

a. Ng\u1eebng\/t\u1ea1m d\u1eebng\/t\u1eeb ch\u1ed1i cung c\u1ea5p m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng.<\/p>\n

b. Ch\u1ea5m d\u1ee9t c\u00e1c h\u1ee3p \u0111\u1ed3ng v\u00e0\/ho\u1eb7c th\u1ecfa thu\u1eadn \u0111\u00e3 k\u00fd\/thi\u1ebft l\u1eadp v\u1edbi Kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m ph\u00e1t hi\u1ec7n Kh\u00e1ch h\u00e0ng tham gia v\u00e0o c\u00e1c H\u00e0nh vi b\u1ecb c\u1ea5m.<\/p>\n

c. T\u1ea1m th\u1eddi ch\u1eb7n\/\u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

d. Ni\u00eam phong to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed m\u00e0 VNPAY c\u00f3 l\u00fd do \u0111\u1ec3 tin r\u1eb1ng c\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n H\u00e0nh vi b\u1ecb c\u1ea5m v\u00e0 c\u1ea7n ph\u1ea3i duy tr\u00ec \u1edf tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho qu\u00e1 tr\u00ecnh \u0111i\u1ec1u tra n\u1ed9i b\u1ed9 c\u1ee7a VNPAY v\u00e0\/ho\u1eb7c qu\u00e1 tr\u00ecnh \u0111i\u1ec1u tra c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

e. Cung c\u1ea5p th\u00f4ng tin giao d\u1ecbch v\u00e0 th\u00f4ng tin Kh\u00e1ch h\u00e0ng cho c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

f. Thu h\u1ed3i c\u00e1c quy\u1ec1n, l\u1ee3i \u00edch, \u0111\u1eb7c quy\u1ec1n m\u00e0 Kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c khi tham gia v\u00e0o c\u00e1c H\u00e0nh vi b\u1ecb C\u1ea5m.<\/p>\n

g. T\u1eeb ch\u1ed1i vi\u1ec7c Kh\u00e1ch h\u00e0ng tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i, quy\u1ec1n l\u1ee3i do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c tri\u1ec3n khai.<\/p>\n

h. C\u00e1c bi\u1ec7n ph\u00e1p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 h\u1ed3 s\u01a1 theo y\u00eau c\u1ea7u c\u1ee7a quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 c\u1ee7a VNPAY.<\/p>\n

\u0110i\u1ec1u 6: Xem x\u00e9t v\u00e0 khi\u1ebfu n\u1ea1i<\/em><\/strong><\/p>\n

1. Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u xem x\u00e9t v\u00e0 khi\u1ebfu n\u1ea1i:<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u \u0111\u00e1nh gi\u00e1, khi\u1ebfu n\u1ea1i t\u1edbi VNPAY th\u00f4ng qua m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng ph\u00e1p sau:<\/p>\n

a. G\u1ecdi \u0111\u1ebfn \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng 1900-5555-77 (\u0111\u01b0\u1eddng d\u00e2y n\u00f3ng \u0111\u01b0\u1ee3c ghi \u00e2m v\u00e0 ho\u1ea1t \u0111\u1ed9ng 24\/7 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt).<\/p>\n

b. \u0110\u1ebfn tr\u1ef1c ti\u1ebfp ho\u1eb7c g\u1eedi th\u01b0 b\u1ea3o \u0111\u1ea3m \u0111\u1ebfn tr\u1ee5 s\u1edf ch\u00ednh c\u1ee7a VNPAY theo \u0111\u1ecba ch\u1ec9 sau: T\u1ea7ng 8, s\u1ed1 22, ph\u1ed1 L\u00e1ng H\u1ea1, ph\u01b0\u1eddng L\u00e1ng H\u1ea1, qu\u1eadn \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i, Vi\u1ec7t Nam.<\/p>\n

c. G\u1eedi email \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 sau: hotrovnpay@vnpay.vn.<\/p>\n

2. Khung th\u1eddi gian v\u00e0 th\u1ee7 t\u1ee5c xem x\u00e9t v\u00e0 khi\u1ebfu n\u1ea1i<\/p>\n

a. \u0110\u1ec3 ti\u1ebfn h\u00e0nh y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i, kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111i\u1ec1n v\u00e0o Phi\u1ebfu y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i theo m\u1eabu do VNPAY quy \u0111\u1ecbnh v\u00e0 g\u1eedi \u0111\u1ebfn VNPAY th\u00f4ng qua m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng th\u1ee9c n\u00eau tr\u00ean. Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i qua \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng, kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd cung c\u1ea5p th\u00eam y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i b\u1eb1ng v\u0103n b\u1ea3n qua \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n ho\u1eb7c email trong v\u00f2ng 3 (ba) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m g\u1ecdi \u0111\u1ebfn \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng. N\u1ebfu kh\u00e1ch h\u00e0ng \u1ee7y quy\u1ec1n cho ng\u01b0\u1eddi kh\u00e1c g\u1eedi y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i, kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u1ec1 \u1ee7y quy\u1ec1n.<\/p>\n

b. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n xem x\u00e9t v\u00e0 n\u1ed9p \u0111\u01a1n khi\u1ebfu n\u1ea1i trong v\u00f2ng 06 (s\u00e1u) th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y ph\u00e1t sinh giao d\u1ecbch tranh ch\u1ea5p.<\/p>\n

c. Kh\u00e1ch h\u00e0ng c\u00f3 ngh\u0129a v\u1ee5 cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c c\u00e1c th\u00f4ng tin, ch\u1ee9ng t\u1eeb li\u00ean quan \u0111\u1ebfn khi\u1ebfu n\u1ea1i theo y\u00eau c\u1ea7u c\u1ee7a VNPAY trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3.<\/p>\n

3. Quy \u0111\u1ecbnh v\u1ec1 x\u1eed l\u00fd \u0111\u00e1nh gi\u00e1 v\u00e0 khi\u1ebfu n\u1ea1i<\/p>\n

a. VNPAY c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u tra c\u1ee9u, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u1ee7 t\u1ee5c n\u00eau t\u1ea1i Kho\u1ea3n 2 \u0110i\u1ec1u n\u00e0y.<\/p>\n

b. Th\u1eddi gian x\u1eed l\u00fd t\u1ed1i \u0111a \u0111\u1ec3 VNPAY gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i l\u00e0 45 (b\u1ed1n m\u01b0\u01a1i l\u0103m) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u xem x\u00e9t, khi\u1ebfu n\u1ea1i ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 xem x\u00e9t, khi\u1ebfu n\u1ea1i trong kho\u1ea3ng th\u1eddi gian n\u00e0y, VNPAY v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft thay th\u1ebf trong v\u00f2ng 15 (m\u01b0\u1eddi l\u0103m) ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/p>\n

c. Trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u tra c\u1ee9u, khi\u1ebfu n\u1ea1i, VNPAY c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00eam th\u00f4ng tin, h\u1ed3 s\u01a1, ch\u1ee9ng t\u1eeb \u0111\u1ec3 thu\u1eadn ti\u1ec7n cho vi\u1ec7c tra c\u1ee9u.<\/p>\n

d. Trong tr\u01b0\u1eddng h\u1ee3p s\u1ef1 vi\u1ec7c c\u00f3 d\u1ea5u hi\u1ec7u c\u1ee7a t\u1ed9i ph\u1ea1m, VNPAY s\u1ebd th\u00f4ng b\u00e1o cho c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt t\u1ed1 t\u1ee5ng h\u00ecnh s\u1ef1 v\u00e0 b\u00e1o c\u00e1o Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc Vi\u1ec7t Nam. \u0110\u1ed3ng th\u1eddi, VNPAY s\u1ebd th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n v\u1ec1 t\u00ecnh h\u00ecnh gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u tra so\u00e1t, khi\u1ebfu n\u1ea1i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. N\u1ebfu c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft kh\u00f4ng li\u00ean quan \u0111\u1ebfn y\u1ebfu t\u1ed1 h\u00ecnh s\u1ef1, trong th\u1eddi h\u1ea1n 15 (m\u01b0\u1eddi l\u0103m) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n k\u1ebft lu\u1eadn, VNPAY v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd k\u1ebft qu\u1ea3 tra so\u00e1t, khi\u1ebfu n\u1ea1i.<\/p>\n

\u0110i\u1ec1u 7: B\u1ea5t kh\u1ea3 kh\u00e1ng<\/em><\/strong><\/p>\n

1. B\u1ea5t kh\u1ea3 kh\u00e1ng l\u00e0 nh\u1eefng s\u1ef1 ki\u1ec7n kh\u00e1ch quan kh\u00f4ng th\u1ec3 l\u01b0\u1eddng tr\u01b0\u1edbc v\u00e0 kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi, m\u1eb7c d\u00f9 VNPAY v\u00e0\/ho\u1eb7c Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft trong kh\u1ea3 n\u0103ng cho ph\u00e9p, g\u00e2y c\u1ea3n tr\u1edf ho\u1eb7c ng\u0103n c\u1ea3n vi\u1ec7c th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 c\u1ee7a VNPAY v\u00e0\/ho\u1eb7c Kh\u00e1ch h\u00e0ng, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf: \u0111\u1ed9ng \u0111\u1ea5t, l\u0169 l\u1ee5t, h\u1ea1n h\u00e1n, h\u1ecfa ho\u1ea1n, n\u1ed5, d\u1ecbch b\u1ec7nh, th\u1ea3m h\u1ecda, thi\u00ean tai, chi\u1ebfn tranh, kh\u1ee7ng b\u1ed1, \u0111\u00ecnh c\u00f4ng, ph\u00e1 s\u1ea3n, thay \u0111\u1ed5i quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt ho\u1eb7c h\u00e0nh \u0111\u1ed9ng c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n, l\u1ed7i truy\u1ec1n d\u1eabn m\u1ea1ng\/Internet, s\u1ef1 c\u1ed1 h\u1ec7 th\u1ed1ng, v.v. (\u201cB\u1ea5t kh\u1ea3 kh\u00e1ng\u201d).<\/p>\n

2. Trong tr\u01b0\u1eddng h\u1ee3p B\u1ea5t kh\u1ea3 kh\u00e1ng, VNPAY s\u1ebd n\u1ed7 l\u1ef1c h\u1ebft s\u1ee9c trong kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh \u0111\u1ec3 kh\u1eafc ph\u1ee5c ho\u1eb7c gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng \u0111\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng do B\u1ea5t kh\u1ea3 kh\u00e1ng x\u1ea3y ra. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd gi\u1ea3i ph\u00f3ng VNPAY kh\u1ecfi m\u1ecdi tr\u00e1ch nhi\u1ec7m ph\u00e1t sinh t\u1eeb ho\u1eb7c li\u00ean quan \u0111\u1ebfn vi\u1ec7c VNPAY ch\u1eadm tr\u1ec5 ho\u1eb7c kh\u00f4ng th\u1ef1c hi\u1ec7n, to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n, c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a m\u00ecnh theo \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n n\u00e0y ho\u1eb7c b\u1ea5t k\u1ef3 th\u1ecfa thu\u1eadn n\u00e0o li\u00ean quan \u0111\u1ebfn Kh\u00e1ch h\u00e0ng b\u1ecb \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp b\u1edfi B\u1ea5t kh\u1ea3 kh\u00e1ng.<\/p>\n

\u0110i\u1ec1u 8: Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/em><\/strong><\/p>\n

1. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n v\u00e0o V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

a. Ng\u01b0\u1eddi th\u1ee5 h\u01b0\u1edfng trong giao d\u1ecbch chuy\u1ec3n ti\u1ec1n do Kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n y\u00eau c\u1ea7u VNPAY ho\u00e0n ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

b. Khi Kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u tra so\u00e1t, khi\u1ebfu n\u1ea1i v\u00e0 k\u1ebft qu\u1ea3 tra so\u00e1t, khi\u1ebfu n\u1ea1i x\u00e1c nh\u1eadn Kh\u00e1ch h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n: VNPAY s\u1ebd ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 ho\u00e0n ti\u1ec1n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

c. Giao d\u1ecbch l\u1ed7i: l\u00e0 giao d\u1ecbch m\u00e0 ti\u1ec1n \u0111\u01b0\u1ee3c kh\u1ea5u tr\u1eeb kh\u1ecfi s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c ghi nh\u1eadn th\u00e0nh c\u00f4ng v\u00e0o H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

2. VNPAY s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ed1 ti\u1ec1n c\u00f3 trong T\u00e0i kho\u1ea3n thanh to\u00e1n c\u1ee7a Kh\u00e1ch h\u00e0ng trong v\u00f2ng 5 (n\u0103m) Ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m k\u1ebft qu\u1ea3 x\u00e1c minh x\u00e1c nh\u1eadn t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a vi\u1ec7c ho\u00e0n ti\u1ec1n cho Kh\u00e1ch h\u00e0ng. VNPAY kh\u00f4ng t\u00ednh b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed n\u00e0o cho vi\u1ec7c x\u1eed l\u00fd ho\u00e0n ti\u1ec1n cho Kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u 9: Quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/strong><\/p>\n

1. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u VNPAY (i) c\u1eadp nh\u1eadt th\u00f4ng tin, h\u1ed3 s\u01a1 t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed; (ii) cung c\u1ea5p th\u00f4ng tin li\u00ean quan \u0111\u1ebfn h\u1ed3 s\u01a1 t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 giao d\u1ecbch; (iii) gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i.<\/p>\n

2. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p VNPAY c\u00f3 quy \u0111\u1ecbnh kh\u00e1c, Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c kh\u00e1c tri\u1ec3n khai cho V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

3. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n, Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 m\u1ecdi s\u1eeda \u0111\u1ed5i, b\u1ed5 sung, thay th\u1ebf; ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh t\u1ea1i Vi\u1ec7t Nam v\u00e0 quy \u0111\u1ecbnh t\u1ea1i \u0111\u1ecba ph\u01b0\u01a1ng n\u01a1i Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

4. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p cho VNPAY th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7, c\u1eadp nh\u1eadt v\u00e0 ch\u00ednh x\u00e1c theo y\u00eau c\u1ea7u c\u1ee7a VNPAY t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, ti\u1ec7n \u00edch \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 th\u00f4ng b\u00e1o k\u1ecbp th\u1eddi cho VNPAY v\u1ec1 b\u1ea5t k\u1ef3 thay \u0111\u1ed5i n\u00e0o \u0111\u1ed1i v\u1edbi th\u00f4ng tin \u0111\u00e3 cung c\u1ea5p tr\u01b0\u1edbc \u0111\u00f3 cho VNPAY. Kh\u00e1ch h\u00e0ng b\u1ea3o \u0111\u1ea3m r\u1eb1ng c\u00e1c th\u00f4ng tin, h\u1ed3 s\u01a1, t\u00e0i li\u1ec7u cung c\u1ea5p cho VNPAY l\u00e0 trung th\u1ef1c, ch\u00ednh x\u00e1c, c\u1eadp nh\u1eadt v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c th\u00f4ng tin, h\u1ed3 s\u01a1, t\u00e0i li\u1ec7u cung c\u1ea5p cho VNPAY.<\/p>\n

5. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd c\u00f3 tr\u00e1ch nhi\u1ec7m thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 \u0111\u00fang h\u1ea1n t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c kho\u1ea3n ti\u1ec1n kh\u00e1c m\u00e0 Kh\u00e1ch h\u00e0ng ph\u1ea3i thanh to\u00e1n cho VNPAY li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0\/ho\u1eb7c c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, ti\u1ec7n \u00edch kh\u00e1c do VNPAY cung c\u1ea5p.<\/p>\n

6. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m theo d\u00f5i, \u0111\u1ed1i chi\u1ebfu s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi l\u1ecbch s\u1eed giao d\u1ecbch \u0111\u01b0\u1ee3c ghi nh\u1eadn tr\u00ean \u1ee8ng d\u1ee5ng VDT. N\u1ebfu ph\u00e1t hi\u1ec7n b\u1ea5t k\u1ef3 s\u1ef1 sai l\u1ec7ch ho\u1eb7c s\u1eed d\u1ee5ng sai m\u1ee5c \u0111\u00edch n\u00e0o c\u1ee7a s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed, Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o cho VNPAY v\u00e0 ti\u1ebfn h\u00e0nh c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 6.<\/p>\n

7. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m (i) l\u01b0u tr\u1eef an to\u00e0n c\u00e1c thi\u1ebft b\u1ecb truy c\u1eadp V\u00ed \u0111i\u1ec7n t\u1eed; (ii) b\u1ea3o v\u1ec7 th\u00f4ng tin \u0111\u0103ng nh\u1eadp, th\u00f4ng tin x\u00e1c th\u1ef1c v\u00e0 c\u00e1c th\u00f4ng tin nh\u1eadn d\u1ea1ng kh\u00e1c li\u00ean quan \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed; (iii) kh\u00f4ng cung c\u1ea5p th\u00f4ng tin Ph\u01b0\u01a1ng th\u1ee9c x\u00e1c th\u1ef1c cho b\u1ea5t k\u1ef3 ai, k\u1ec3 c\u1ea3 nh\u00e2n vi\u00ean VNPAY. M\u1ecdi y\u00eau c\u1ea7u ph\u00e1t sinh t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf c\u00e1c b\u01b0\u1edbc x\u00e1c th\u1ef1c Kh\u00e1ch h\u00e0ng, x\u00e1c th\u1ef1c giao d\u1ecbch, s\u1ebd lu\u00f4n \u0111\u01b0\u1ee3c coi l\u00e0 y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng. VNPAY \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi m\u1ecdi t\u1ed5n th\u1ea5t ho\u1eb7c thi\u1ec7t h\u1ea1i m\u00e0 Kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1ecbu do vi\u1ec7c Kh\u00e1ch h\u00e0ng ti\u1ebft l\u1ed9 ho\u1eb7c r\u00f2 r\u1ec9 th\u00f4ng tin \u0111\u0103ng nh\u1eadp, th\u00f4ng tin x\u00e1c th\u1ef1c v\u00e0 c\u00e1c th\u00f4ng tin nh\u1eadn d\u1ea1ng kh\u00e1c li\u00ean quan \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

8. Trong tr\u01b0\u1eddng h\u1ee3p nghi ng\u1edd V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng b\u1ecb s\u1eed d\u1ee5ng sai m\u1ee5c \u0111\u00edch v\u00e0\/ho\u1eb7c th\u00f4ng tin \u0111\u0103ng nh\u1eadp, th\u00f4ng tin x\u00e1c th\u1ef1c, th\u00f4ng tin \u0111\u1ecbnh danh b\u1ecb ti\u1ebft l\u1ed9, r\u00f2 r\u1ec9, Kh\u00e1ch h\u00e0ng ph\u1ea3i th\u00f4ng b\u00e1o ngay cho VNPAY v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ea1m th\u1eddi kh\u00f3a\/\u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed nh\u1eb1m gi\u1ea3m thi\u1ec3u t\u1ed1i \u0111a t\u1ed5n th\u1ea5t, thi\u1ec7t h\u1ea1i cho Kh\u00e1ch h\u00e0ng.<\/p>\n

9. Kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft tranh ch\u1ea5p gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 b\u00ean th\u1ee9 ba li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd b\u1ed3i th\u01b0\u1eddng cho VNPAY m\u1ecdi thi\u1ec7t h\u1ea1i, m\u1ea5t m\u00e1t v\u00e0 chi ph\u00ed m\u00e0 VNPAY c\u00f3 th\u1ec3 ph\u1ea3i ch\u1ecbu trong tr\u01b0\u1eddng h\u1ee3p VNPAY ph\u1ea3i tham gia v\u00e0o qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, ki\u1ec7n t\u1ee5ng v\u00e0 t\u1ed1 t\u1ee5ng gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 b\u00ean th\u1ee9 ba li\u00ean quan \u0111\u1ebfn vi\u1ec7c Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf chi ph\u00ed h\u00e0nh ch\u00ednh, ph\u00ed t\u1ed1 t\u1ee5ng, ph\u00ed lu\u1eadt s\u01b0 v\u00e0 chi ph\u00ed \u0111i l\u1ea1i.<\/p>\n

10. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m h\u1ee3p t\u00e1c v\u1edbi VNPAY \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng theo y\u00eau c\u1ea7u c\u1ee7a VNPAY.<\/p>\n

11. Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p chuy\u1ec3n nh\u01b0\u1ee3ng to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n c\u00e1c quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 theo \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n V\u00ed \u0111i\u1ec7n t\u1eed cho b\u1ea5t k\u1ef3 c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c n\u00e0o tr\u1eeb khi c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a VNPAY ho\u1eb7c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p.<\/p>\n

\u0110i\u1ec1u 10: Quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a VNPAY<\/em><\/strong><\/p>\n

1. VNPAY c\u00f3 quy\u1ec1n ch\u1ee7 \u0111\u1ed9ng kh\u1ea5u tr\u1eeb ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

a. Thu ph\u00ed d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed; c\u00e1c kho\u1ea3n n\u1ee3 ph\u1ea3i tr\u1ea3 ho\u1eb7c qu\u00e1 h\u1ea1n thanh to\u00e1n c\u1ee7a Kh\u00e1ch h\u00e0ng cho VNPAY ho\u1eb7c c\u00e1c kho\u1ea3n kh\u00e1c theo th\u1ecfa thu\u1eadn gi\u1eefa VNPAY v\u00e0 Kh\u00e1ch h\u00e0ng.<\/p>\n

b. Thanh to\u00e1n c\u00e1c chi ph\u00ed li\u00ean quan ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng nh\u01b0 gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n mua h\u00e0ng h\u00f3a\/d\u1ecbch v\u1ee5 m\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n, s\u1ed1 ti\u1ec1n Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u r\u00fat t\u1eeb t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c chuy\u1ec3n sang t\u00e0i kho\u1ea3n kh\u00e1c, v.v.<\/p>\n

c. Th\u1ef1c hi\u1ec7n thanh to\u00e1n \u0111\u1ecbnh k\u1ef3 theo th\u1ecfa thu\u1eadn gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 VNPAY.<\/p>\n

d. Theo y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

e. \u0110i\u1ec1u ch\u1ec9nh c\u00e1c m\u1ee5c \u0111\u00e3 ghi l\u1ea1i trong t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng do l\u1ed7i, tr\u1ee5c tr\u1eb7c h\u1ec7 th\u1ed1ng ho\u1eb7c h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c can thi\u1ec7p tr\u00e1i ph\u00e9p v\u00e0o H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

2. VNPAY c\u00f3 quy\u1ec1n tr\u00ec ho\u00e3n vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c Y\u00eau c\u1ea7u thanh to\u00e1n, Chuy\u1ec3n ti\u1ec1n ho\u1eb7c R\u00fat ti\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng khi ph\u00e1t hi\u1ec7n r\u1ee7i ro li\u00ean quan \u0111\u1ebfn vi\u1ec7c vi ph\u1ea1m quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0\/ho\u1eb7c c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u1ee7a VNPAY, nh\u1eb1m m\u1ee5c \u0111\u00edch (i) \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 (ii) thu th\u1eadp th\u00eam th\u00f4ng tin v\u00e0\/ho\u1eb7c x\u00e1c minh th\u00f4ng tin \u0111\u1ec3 b\u1ea3o v\u1ec7 VNPAY kh\u1ecfi c\u00e1c t\u1ed5n th\u1ea5t, thi\u1ec7t h\u1ea1i, tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i ho\u1eb7c ki\u1ec7n t\u1ee5ng c\u00f3 th\u1ec3 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

3. VNPAY c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

a. V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 \u0111\u1ee7 s\u1ed1 d\u01b0 v\u00e0\/ho\u1eb7c \u1edf tr\u1ea1ng th\u00e1i kh\u00f4ng ph\u00f9 h\u1ee3p \u0111\u1ec3 th\u1ef1c hi\u1ec7n y\u00eau c\u1ea7u.<\/p>\n

b. Theo y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

c. Vi\u1ec7c s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng c\u00f3 d\u1ea5u hi\u1ec7u vi ph\u1ea1m ph\u00e1p lu\u1eadt v\u1ec1 ch\u1ed1ng r\u1eeda ti\u1ec1n, t\u00e0i tr\u1ee3 kh\u1ee7ng b\u1ed1 ho\u1eb7c ph\u1ed5 bi\u1ebfn v\u0169 kh\u00ed h\u1ee7y di\u1ec7t h\u00e0ng lo\u1ea1t.<\/p>\n

d. Kh\u00e1ch h\u00e0ng n\u1eb1m trong ph\u1ea1m vi giao d\u1ecbch b\u1ecb h\u1ea1n ch\u1ebf\/t\u1eeb ch\u1ed1i theo quy \u0111\u1ecbnh c\u1ee7a VNPAY trong th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/p>\n

e. Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ef1c hi\u1ec7n ho\u1eb7c th\u1ef1c hi\u1ec7n kh\u00f4ng \u0111\u00fang ngh\u0129a v\u1ee5 cung c\u1ea5p, c\u1eadp nh\u1eadt th\u00f4ng tin, m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u v\u1ec1 th\u1ee7 t\u1ee5c theo quy \u0111\u1ecbnh c\u1ee7a VNPAY.<\/p>\n

f. Y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u00f9 h\u1ee3p ho\u1eb7c th\u00f4ng tin Kh\u00e1ch h\u00e0ng cung c\u1ea5p khi g\u1eedi y\u00eau c\u1ea7u kh\u00f4ng kh\u1edbp v\u1edbi th\u00f4ng tin \u0111\u01b0\u1ee3c ghi nh\u1eadn tr\u00ean H\u1ec7 th\u1ed1ng V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

g. Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u g\u1ee1 b\u1ecf h\u1ea1n ch\u1ebf V\u00ed \u0111i\u1ec7n t\u1eed, m\u1edf kh\u00f3a t\u1ea1m th\u1eddi t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 l\u00fd do kh\u00f3a t\u1ea1m th\u1eddi kh\u00f4ng ph\u1ea3i do y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

h. Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u \u0111\u00f3ng V\u00ed \u0111i\u1ec7n t\u1eed \u1edf tr\u1ea1ng th\u00e1i t\u1ea1m th\u1eddi b\u1ecb kh\u00f3a ho\u1eb7c b\u1ecb h\u1ea1n ch\u1ebf ho\u1eb7c Kh\u00e1ch h\u00e0ng ch\u01b0a thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c kho\u1ea3n n\u1ee3 v\u1edbi VNPAY.<\/p>\n

i. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c do VNPAY quy\u1ebft \u0111\u1ecbnh trong t\u1eebng th\u1eddi k\u1ef3, ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

4. VNPAY c\u00f3 quy\u1ec1n cung c\u1ea5p th\u00f4ng tin qu\u1ea3ng c\u00e1o v\u1ec1 d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed c\u0169ng nh\u01b0 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh li\u00ean quan c\u1ee7a VNPAY th\u00f4ng qua email, tin nh\u1eafn ho\u1eb7c c\u00e1c k\u00eanh kh\u00e1c, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c v\u1edbi VNPAY.<\/p>\n

5. VNPAY c\u00f3 tr\u00e1ch nhi\u1ec7m c\u1eadp nh\u1eadt th\u00f4ng tin k\u1ecbp th\u1eddi khi c\u00f3 th\u00f4ng b\u00e1o thay \u0111\u1ed5i n\u1ed9i dung V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o an to\u00e0n s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin li\u00ean quan \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c giao d\u1ecbch tr\u00ean t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

6. VNPAY c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p th\u00f4ng tin, h\u01b0\u1edbng d\u1eabn cho Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, th\u00f4ng b\u00e1o k\u1ecbp th\u1eddi, \u0111\u1ea7y \u0111\u1ee7 cho Kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n v\u00e0 c\u00e1c giao d\u1ecbch ph\u00e1t sinh tr\u00ean t\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c h\u00ecnh th\u1ee9c quy \u0111\u1ecbnh t\u1ea1i Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c th\u1ecfa thu\u1eadn kh\u00e1c gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 VNPAY.<\/p>\n

7. Trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p, VNPAY c\u00f3 quy\u1ec1n chuy\u1ec3n nh\u01b0\u1ee3ng, chuy\u1ec3n giao, chuy\u1ec3n giao m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 c\u00e1c quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 theo Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed cho b\u00ean th\u1ee9 ba.<\/p>\n

\u0110i\u1ec1u 11: B\u1ea3o m\u1eadt th\u00f4ng tin<\/em><\/strong><\/p>\n

1. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u1edbi Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt.<\/p>\n

2. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd r\u1eb1ng VNPAY c\u00f3 th\u1ec3 thu th\u1eadp, x\u1eed l\u00fd, s\u1eed d\u1ee5ng, l\u01b0u tr\u1eef v\u00e0 chia s\u1ebb th\u00f4ng tin do Kh\u00e1ch h\u00e0ng ho\u1eb7c b\u00ean th\u1ee9 ba cung c\u1ea5p \u0111\u1ec3 ph\u1ee5c v\u1ee5 m\u1ee5c \u0111\u00edch nh\u1eadn d\u1ea1ng Kh\u00e1ch h\u00e0ng v\u00e0 x\u00e1c th\u1ef1c theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 c\u00e1c m\u1ee5c \u0111\u00edch kh\u00e1c \u0111\u01b0\u1ee3c n\u00eau trong Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt n\u00eau tr\u00ean.<\/p>\n

3. B\u1eb1ng vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed, kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd cho ph\u00e9p VNPAY thu th\u1eadp, x\u1eed l\u00fd, s\u1eed d\u1ee5ng, l\u01b0u tr\u1eef v\u00e0 chia s\u1ebb th\u00f4ng tin theo quy \u0111\u1ecbnh t\u1ea1i Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt.<\/p>\n

\u0110i\u1ec1u 12: Trao \u0111\u1ed5i th\u00f4ng tin gi\u1eefa VNPAY v\u00e0 Kh\u00e1ch h\u00e0ng<\/em><\/strong><\/p>\n

1. VNPAY s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c sau: (i) c\u00f4ng khai th\u00f4ng tin tr\u00ean Trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed v\u00e0\/ho\u1eb7c \u1ee8ng d\u1ee5ng VDT; (ii) g\u1eedi th\u00f4ng tin \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 do Kh\u00e1ch h\u00e0ng cung c\u1ea5p khi \u0111\u0103ng k\u00fd D\u1ecbch v\u1ee5 VDT qua th\u01b0 b\u01b0u ch\u00ednh, email, tin nh\u1eafn v\u0103n b\u1ea3n ho\u1eb7c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i t\u1eeb \u0111\u1ecba ch\u1ec9 c\u1ee7a VNPAY; (iii) c\u00e1c ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c do Kh\u00e1ch h\u00e0ng th\u1ecfa thu\u1eadn. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1ecba ch\u1ec9 email m\u00e0 Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi VNPAY l\u00e0 1900-5555-77 v\u00e0 hotrovnpay@vnpay.vn.<\/p>\n

2. Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o (i) v\u00e0o ng\u00e0y th\u1ee9 3 (ba) k\u1ec3 t\u1eeb ng\u00e0y g\u1eedi theo d\u1ea5u b\u01b0u \u0111i\u1ec7n n\u1ebfu \u0111\u1ecba ch\u1ec9 th\u00f4ng b\u00e1o \u0111\u00e3 \u0111\u0103ng k\u00fd c\u1ee7a Kh\u00e1ch h\u00e0ng \u1edf trong l\u00e3nh th\u1ed5 Vi\u1ec7t Nam; (ii) v\u00e0o ng\u00e0y th\u1ee9 7 (b\u1ea3y) k\u1ec3 t\u1eeb ng\u00e0y g\u1eedi theo d\u1ea5u b\u01b0u \u0111i\u1ec7n n\u1ebfu \u0111\u1ecba ch\u1ec9 th\u00f4ng b\u00e1o \u0111\u00e3 \u0111\u0103ng k\u00fd c\u1ee7a Kh\u00e1ch h\u00e0ng \u1edf ngo\u00e0i l\u00e3nh th\u1ed5 Vi\u1ec7t Nam; (iii) v\u00e0o ng\u00e0y g\u1eedi n\u1ebfu g\u1eedi b\u1eb1ng ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c.<\/p>\n

3. Kh\u00e1ch h\u00e0ng n\u1ed9p th\u00f4ng tin, ch\u1ee9ng t\u1eeb, h\u1ed3 s\u01a1 cho VNPAY theo m\u1eabu do VNPAY quy \u0111\u1ecbnh trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3. VNPAY \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin, ch\u1ee9ng t\u1eeb, h\u1ed3 s\u01a1 (i) v\u00e0o ng\u00e0y th\u1ee9 3 (ba) k\u1ec3 t\u1eeb ng\u00e0y g\u1eedi theo d\u1ea5u b\u01b0u \u0111i\u1ec7n n\u1ebfu Kh\u00e1ch h\u00e0ng g\u1eedi t\u1eeb Vi\u1ec7t Nam; (ii) v\u00e0o ng\u00e0y th\u1ee9 7 (b\u1ea3y) k\u1ec3 t\u1eeb ng\u00e0y g\u1eedi theo d\u1ea5u b\u01b0u \u0111i\u1ec7n n\u1ebfu Kh\u00e1ch h\u00e0ng g\u1eedi t\u1eeb ngo\u00e0i l\u00e3nh th\u1ed5 Vi\u1ec7t Nam; (iii) v\u00e0o ng\u00e0y g\u1eedi n\u1ebfu g\u1eedi theo ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c.<\/p>\n

\u0110i\u1ec1u 13: Quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7<\/em><\/strong><\/p>\n

1. T\u1ea5t c\u1ea3 c\u00e1c nh\u00e3n hi\u1ec7u, t\u00ean th\u01b0\u01a1ng m\u1ea1i, logo, b\u1ea3n quy\u1ec1n, b\u1eb1ng s\u00e1ng ch\u1ebf, thi\u1ebft k\u1ebf, \u0111\u1ed3 h\u1ecda, ph\u1ea7n m\u1ec1m, h\u00ecnh \u1ea3nh, video, nh\u1ea1c, \u00e2m thanh, m\u00e3 ngu\u1ed3n v\u00e0 c\u00e1c t\u00e0i s\u1ea3n tr\u00ed tu\u1ec7 kh\u00e1c li\u00ean quan \u0111\u1ebfn D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed (\u201cT\u00e0i s\u1ea3n tr\u00ed tu\u1ec7\u201d) \u0111\u1ec1u l\u00e0 v\u00e0 s\u1ebd lu\u00f4n l\u00e0 t\u00e0i s\u1ea3n tr\u00ed tu\u1ec7 c\u1ee7a VNPAY, b\u1ea5t k\u1ec3 c\u00e1c quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd hay ch\u01b0a.<\/p>\n

2. Kh\u00e1ch h\u00e0ng hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng:<\/p>\n

a. VNPAY kh\u00f4ng chuy\u1ec3n giao b\u1ea5t k\u1ef3 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 ho\u1eb7c b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o kh\u00e1c li\u00ean quan \u0111\u1ebfn S\u1edf h\u1eefu tr\u00ed tu\u1ec7 khi Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

b. Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng, ch\u1ec9nh s\u1eeda, xu\u1ea5t b\u1ea3n, m\u00f4 ph\u1ecfng, thi\u1ebft k\u1ebf ng\u01b0\u1ee3c, t\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m ph\u00e1i sinh, ph\u00e2n ph\u1ed1i ho\u1eb7c s\u1eed d\u1ee5ng, t\u00e1i s\u1eed d\u1ee5ng, sao ch\u00e9p, s\u1eeda \u0111\u1ed5i, \u0111\u0103ng k\u00fd ho\u1eb7c ti\u1ebft l\u1ed9 T\u00e0i s\u1ea3n tr\u00ed tu\u1ec7 m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a VNPAY.<\/p>\n

\u0110i\u1ec1u 14: Gi\u1edbi h\u1ea1n tr\u00e1ch nhi\u1ec7m<\/em><\/strong><\/p>\n

1. Trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p, VNPAY \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng v\u00e0 b\u00ean th\u1ee9 ba v\u1ec1 nh\u1eefng m\u1ea5t m\u00e1t, thi\u1ec7t h\u1ea1i li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c V\u00ed \u0111i\u1ec7n t\u1eed do c\u00e1c tr\u01b0\u1eddng h\u1ee3p B\u1ea5t kh\u1ea3 kh\u00e1ng, h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o H\u1ec7 th\u1ed1ng VDT ho\u1eb7c c\u00e1c l\u00fd do kh\u00e1c kh\u00f4ng ph\u1ea3i do l\u1ed7i c\u1ee7a VNPAY.<\/p>\n

2. VNPAY kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng cho Kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng t\u1ed5n th\u1ea5t, thi\u1ec7t h\u1ea1i ph\u00e1t sinh do r\u1ee7i ro th\u1ecb tr\u01b0\u1eddng, m\u1ea5t gi\u00e1 ti\u1ec1n t\u1ec7, l\u1ea1m ph\u00e1t ho\u1eb7c c\u00e1c ch\u00ednh s\u00e1ch qu\u1ea3n l\u00fd kinh t\u1ebf v\u0129 m\u00f4 c\u1ee7a nh\u00e0 n\u01b0\u1edbc.<\/p>\n

3. Tr\u1eeb khi c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c b\u1eb1ng v\u0103n b\u1ea3n ho\u1eb7c ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh, VNPAY (i) kh\u00f4ng ch\u1ecbu r\u00e0ng bu\u1ed9c b\u1edfi b\u1ea5t k\u1ef3 th\u1ecfa thu\u1eadn n\u00e0o gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o v\u00e0 (ii) kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 ph\u1ea3i \u0111i\u1ec1u tra, \u0111\u00e1nh gi\u00e1, x\u00e1c nh\u1eadn ho\u1eb7c \u0111\u01b0a ra \u00fd ki\u1ebfn d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o li\u00ean quan \u0111\u1ebfn t\u00ednh h\u1ee3p ph\u00e1p ho\u1eb7c hi\u1ec7u l\u1ef1c c\u1ee7a c\u00e1c giao d\u1ecbch gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o.<\/p>\n

4. VNPAY kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 ph\u1ea3i th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 ngh\u0129a v\u1ee5 n\u00e0o c\u1ee7a m\u00ecnh theo Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 VDT ho\u1eb7c b\u1ea5t k\u1ef3 th\u1ecfa thu\u1eadn b\u1eb1ng v\u0103n b\u1ea3n n\u00e0o kh\u00e1c n\u1ebfu vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u00f3 d\u1eabn \u0111\u1ebfn vi\u1ec7c VNPAY vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

5. N\u1ebfu VNPAY (bao g\u1ed3m c\u00e1n b\u1ed9, nh\u00e2n vi\u00ean, c\u00f4ng ty m\u1eb9, c\u00f4ng ty con, c\u00f4ng ty li\u00ean k\u1ebft, \u0111\u1ea1i l\u00fd v\u00e0 \u0111\u1ea1i di\u1ec7n) \u0111\u01b0\u1ee3c coi l\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c kho\u1ea3n m\u1ea5t m\u00e1t ho\u1eb7c thi\u1ec7t h\u1ea1i m\u00e0 Kh\u00e1ch h\u00e0ng v\u00e0\/ho\u1eb7c b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o ph\u1ea3i ch\u1ecbu li\u00ean quan \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p D\u1ecbch v\u1ee5 VDT, Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd r\u1eb1ng to\u00e0n b\u1ed9 tr\u00e1ch nhi\u1ec7m c\u1ee7a VNPAY \u0111\u01b0\u1ee3c gi\u1edbi h\u1ea1n \u1edf s\u1ed1 ti\u1ec1n thi\u1ec7t h\u1ea1i tr\u1ef1c ti\u1ebfp th\u1ef1c t\u1ebf m\u00e0 Kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1ecbu v\u00e0 trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p s\u1ebd kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 s\u1ed1 d\u01b0 VDT c\u1ee7a Kh\u00e1ch h\u00e0ng ngay tr\u01b0\u1edbc khi x\u1ea3y ra thi\u1ec7t h\u1ea1i.<\/p>\n

\u0110i\u1ec1u 15: C\u00e1c quy \u0111\u1ecbnh kh\u00e1c<\/em><\/strong><\/p>\n

1. Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u01b0\u1ee3c hi\u1ec3u v\u00e0 \u0111i\u1ec1u ch\u1ec9nh b\u1edfi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam. M\u1ecdi tranh ch\u1ea5p ph\u00e1t sinh t\u1eeb ho\u1eb7c li\u00ean quan \u0111\u1ebfn Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 VDT s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u1eefa VNPAY v\u00e0 Kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p th\u01b0\u01a1ng l\u01b0\u1ee3ng kh\u00f4ng th\u00e0nh, C\u00e1c B\u00ean \u0111\u1ed3ng \u00fd l\u1ef1a ch\u1ecdn T\u00f2a \u00e1n nh\u00e2n d\u00e2n c\u00f3 th\u1ea9m quy\u1ec1n t\u1ea1i c\u1ea5p n\u01a1i VNPAY \u0111\u1eb7t tr\u1ee5 s\u1edf ch\u00ednh t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u1ed9p \u0111\u01a1n kh\u1edfi ki\u1ec7n \u0111\u1ec3 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p.<\/p>\n

2. Kh\u00e1ch h\u00e0ng hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd tu\u00e2n th\u1ee7 lu\u1eadt ph\u00e1p Vi\u1ec7t Nam. M\u1ecdi tranh ch\u1ea5p ph\u00e1t sinh t\u1eeb ho\u1eb7c li\u00ean quan \u0111\u1ebfn V\u00ed \u0111i\u1ec7n t\u1eed, c\u00e1c quy \u0111\u1ecbnh v\u1ec1 h\u1ea1n m\u1ee9c V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c quy \u0111\u1ecbnh kh\u00e1c li\u00ean quan \u0111\u1ebfn ngh\u0129a v\u1ee5 v\u00e0 quy\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng khi s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c ph\u01b0\u01a1ng th\u1ee9c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 12. Tr\u1eeb khi c\u00f3 quy \u0111\u1ecbnh kh\u00e1c trong th\u00f4ng b\u00e1o v\u1ec1 ng\u00e0y c\u00f3 hi\u1ec7u l\u1ef1c, m\u1ecdi s\u1eeda \u0111\u1ed5i, b\u1ed5 sung ho\u1eb7c thay th\u1ebf s\u1ebd c\u00f3 hi\u1ec7u l\u1ef1c k\u1ec3 t\u1eeb ng\u00e0y VNPAY c\u00f4ng b\u1ed1 tr\u00ean \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0\/ho\u1eb7c C\u1ed5ng th\u00f4ng tin \u0111i\u1ec7n t\u1eed. N\u1ebfu Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c thay \u0111\u1ed5i, Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c khuy\u1ebfn c\u00e1o ng\u1eebng s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0\/ho\u1eb7c y\u00eau c\u1ea7u \u0111\u00f3ng. B\u1eb1ng c\u00e1ch ti\u1ebfp t\u1ee5c duy tr\u00ec v\u00e0 s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed sau khi c\u00f4ng b\u1ed1 c\u00e1c n\u1ed9i dung c\u1eadp nh\u1eadt, Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u00e3 ch\u1ea5p nh\u1eadn c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u1eadp nh\u1eadt c\u1ee7a Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

3. M\u1ecdi \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec1u c\u00f3 hi\u1ec7u l\u1ef1c v\u00e0 \u0111\u1ed9c l\u1eadp v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n kh\u00e1c. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o c\u1ee7a \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed b\u1ecb tuy\u00ean b\u1ed1 l\u00e0 kh\u00f4ng h\u1ee3p l\u1ec7, b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c kh\u00f4ng th\u1ec3 th\u1ef1c thi theo c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, t\u00ednh h\u1ee3p l\u1ec7, t\u00ednh h\u1ee3p ph\u00e1p v\u00e0 kh\u1ea3 n\u0103ng th\u1ef1c thi c\u1ee7a c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u00f2n l\u1ea1i c\u1ee7a Th\u1ecfa thu\u1eadn \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed s\u1ebd kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng theo b\u1ea5t k\u1ef3 c\u00e1ch n\u00e0o.<\/p>\n

4. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c ho\u1eb7c c\u00e1c B\u00ean c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c, vi\u1ec7c VNPAY kh\u00f4ng th\u1ef1c hi\u1ec7n, ch\u1eadm th\u1ef1c hi\u1ec7n ho\u1eb7c th\u1ef1c hi\u1ec7n m\u1ed9t ph\u1ea7n b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o theo c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 s\u1ef1 t\u1eeb b\u1ecf, gi\u1edbi h\u1ea1n ho\u1eb7c h\u1ea1n ch\u1ebf vi\u1ec7c th\u1ef1c hi\u1ec7n quy\u1ec1n \u0111\u00f3.<\/p>\n

5. \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y b\u1eb1ng c\u1ea3 ti\u1ebfng Vi\u1ec7t v\u00e0 ti\u1ebfng Anh. Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 b\u1ea5t k\u1ef3 s\u1ef1 kh\u00f4ng nh\u1ea5t qu\u00e1n n\u00e0o gi\u1eefa n\u1ed9i dung ti\u1ebfng Vi\u1ec7t v\u00e0 ti\u1ebfng Anh, n\u1ed9i dung ti\u1ebfng Vi\u1ec7t s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/p>\n

Th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a VNPAY<\/strong>:<\/p>\n

Trang web ch\u00ednh th\u1ee9c: https:\/\/vivnpay.vn\/<\/p>\n

Trung t\u00e2m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: 1900 55 55 77<\/p>\n

Tr\u1ee5 s\u1edf ch\u00ednh: T\u1ea7ng 8, s\u1ed1 22 L\u00e1ng H\u1ea1, Ph\u01b0\u1eddng L\u00e1ng H\u1ea1, Qu\u1eadn \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i, Vi\u1ec7t Nam.<\/p>\n

Ph\u1ea7n B: Ti\u1ec7n \u00edch c\u1ee7a d\u1ecbch v\u1ee5 V\u0110T<\/strong><\/p>\n

B\u1eb1ng c\u00e1ch \u0111\u0103ng k\u00fd v\u00e0\/ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng c\u1ee7a D\u1ecbch v\u1ee5 VDT, Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng sau \u0111\u00e2y:<\/p>\n

\u0110i\u1ec1u 1: K\u1ebft n\u1ed1i V\u0110T v\u1edbi T\u00e0i kho\u1ea3n \u1ee9ng d\u1ee5ng V\u0110T ho\u1eb7c c\u00e1c t\u00e0i kho\u1ea3n kh\u00e1c tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/s\u00e0n giao d\u1ecbch th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/em><\/strong><\/p>\n

1. Trong qu\u00e1 tr\u00ecnh Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd V\u00ed \u0111i\u1ec7n t\u1eed, VNPAY s\u1eed d\u1ee5ng th\u00f4ng tin Kh\u00e1ch h\u00e0ng cung c\u1ea5p cho VNPAY, bao g\u1ed3m s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ec3 thi\u1ebft l\u1eadp T\u00e0i kho\u1ea3n V\u00ed \u0111i\u1ec7n t\u1eed cho Kh\u00e1ch h\u00e0ng.<\/p>\n

2. Sau khi \u0111\u0103ng nh\u1eadp v\u00e0o V\u00ed \u0111i\u1ec7n t\u1eed, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c d\u1ecbch v\u1ee5, t\u00ednh n\u0103ng kh\u00e1c do VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c h\u1ee3p t\u00e1c cung c\u1ea5p tr\u00ean \u1ee8ng d\u1ee5ng VDT. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd tu\u00e2n th\u1ee7 (i) c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a c\u00e1c d\u1ecbch v\u1ee5 t\u01b0\u01a1ng \u1ee9ng c\u1ee7a VNPAY v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c, v\u00e0 (ii) c\u00e1c quy \u0111\u1ecbnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u1ee9ng d\u1ee5ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed cung c\u1ea5p V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

3. T\u00f9y thu\u1ed9c v\u00e0o th\u1eddi \u0111i\u1ec3m v\u00e0 th\u1ecfa thu\u1eadn tri\u1ec3n khai d\u1ecbch v\u1ee5 gi\u1eefa VNPAY v\u00e0 c\u00e1c \u0111\u1ed1i t\u00e1c, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd, m\u1edf V\u00ed \u0111i\u1ec7n t\u1eed tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a b\u00ean th\u1ee9 ba v\u00e0 l\u1ef1a ch\u1ecdn k\u1ebft n\u1ed1i V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi t\u00e0i kho\u1ea3n tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a b\u00ean th\u1ee9 ba \u0111\u1ec3 ph\u1ee5c v\u1ee5 m\u1ee5c \u0111\u00edch thanh to\u00e1n thu\u1eadn ti\u1ec7n. Trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y, Kh\u00e1ch h\u00e0ng cam k\u1ebft tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed, c\u00e1c quy \u0111\u1ecbnh c\u1ee7a VNPAY t\u1ea1i \u0110i\u1ec1u n\u00e0y v\u00e0 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Nh\u00e0 cung c\u1ea5p T\u00e0i kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n

4. \u0110\u1ec3 x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c k\u1ebft n\u1ed1i V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi T\u00e0i kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, VNPAY x\u00e1c minh danh t\u00ednh c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ed9t ho\u1eb7c nhi\u1ec1u Ph\u01b0\u01a1ng th\u1ee9c x\u00e1c th\u1ef1c. Kh\u00e1ch h\u00e0ng ch\u1ecbu to\u00e0n b\u1ed9 tr\u00e1ch nhi\u1ec7m v\u1ec1 y\u00eau c\u1ea7u k\u1ebft n\u1ed1i v\u00e0 c\u00e1c giao d\u1ecbch \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed sau khi k\u1ebft n\u1ed1i V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi T\u00e0i kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. Sau khi k\u1ebft n\u1ed1i V\u00ed \u0111i\u1ec7n t\u1eed v\u1edbi T\u00e0i kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed th\u00e0nh c\u00f4ng, Kh\u00e1ch h\u00e0ng hi\u1ec3u r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 \u0111\u0103ng nh\u1eadp v\u00e0o T\u00e0i kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ec3 ki\u1ec3m tra th\u00f4ng tin v\u00e0 s\u1eed d\u1ee5ng Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n

5. Kh\u00e1ch h\u00e0ng hi\u1ec3u v\u00e0 th\u1eeba nh\u1eadn r\u1eb1ng VNPAY kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a b\u00ean th\u1ee9 ba, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf ch\u1ee9c n\u0103ng, \u0111\u1ed9 tin c\u1eady, b\u1ea3o m\u1eadt, ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/trang web c\u1ee7a b\u00ean th\u1ee9 ba \u0111\u00f3.<\/p>\n

6.<\/strong>Khi s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng\/trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a b\u00ean th\u1ee9 ba, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o t\u1ea5t c\u1ea3 c\u00e1c t\u00ednh n\u0103ng v\u00e0 ti\u1ec7n \u00edch \u0111\u01b0\u1ee3c cung c\u1ea5p cho V\u00ed \u0111i\u1ec7n t\u1eed.<\/p>\n

\u0110i\u1ec1u 2: T\u1ea1o v\u00e0 qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n gia \u0111\u00ecnh<\/em><\/strong><\/p>\n

1. T\u00e0i kho\u1ea3n gia \u0111\u00ecnh l\u00e0 t\u00e0i kho\u1ea3n \u0111\u0103ng nh\u1eadp v\u00e0o V\u00ed \u0111i\u1ec7n t\u1eed do Kh\u00e1ch h\u00e0ng t\u1ea1o ra, cho ph\u00e9p nh\u1eefng c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n s\u1eed d\u1ee5ng s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng trong h\u1ea1n m\u1ee9c do Kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra \u0111\u1ec3 th\u1ef1c hi\u1ec7n Thanh to\u00e1n.<\/p>\n

2. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ea1o T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh b\u1eb1ng c\u00e1ch cung c\u1ea5p s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u0103ng k\u00fd cho T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh v\u00e0 c\u00e1c th\u00f4ng tin b\u1eaft bu\u1ed9c kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a VNPAY trong c\u00e1c th\u1eddi k\u1ef3 kh\u00e1c nhau. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u0103ng k\u00fd cho T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh ph\u1ea3i l\u00e0 s\u1ed1 thu\u00ea bao \u0111ang ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u0103ng k\u00fd V\u00ed \u0111i\u1ec7n t\u1eed ho\u1eb7c t\u1ea1o T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u0103ng k\u00fd.<\/p>\n

3. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t ho\u1eb7c nhi\u1ec1u T\u00e0i kho\u1ea3n gia \u0111\u00ecnh, v\u1edbi th\u1ea9m quy\u1ec1n thi\u1ebft l\u1eadp gi\u1edbi h\u1ea1n thanh to\u00e1n v\u00e0 th\u00f4ng tin truy c\u1eadp cho m\u1ed7i T\u00e0i kho\u1ea3n gia \u0111\u00ecnh. Kh\u00e1ch h\u00e0ng ch\u1ecbu to\u00e0n b\u1ed9 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c giao d\u1ecbch \u0111\u01b0\u1ee3c kh\u1edfi t\u1ea1o t\u1eeb T\u00e0i kho\u1ea3n gia \u0111\u00ecnh \u0111\u00e3 t\u1ea1o theo V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh.<\/p>\n

4. Kh\u00e1ch h\u00e0ng cam k\u1ebft ng\u01b0\u1eddi s\u1eed d\u1ee5ng T\u00e0i kho\u1ea3n gia \u0111\u00ecnh ph\u1ea3i \u0111\u1ee7 \u0111\u1ed9 tu\u1ed5i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt \u0111\u1ec3 m\u1edf v\u00e0 s\u1eed d\u1ee5ng T\u00e0i kho\u1ea3n gia \u0111\u00ecnh.<\/p>\n

5. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ecfa thu\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p ph\u00e1t sinh t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi d\u00f9ng T\u00e0i kho\u1ea3n gia \u0111\u00ecnh. Ngo\u00e0i ra, Kh\u00e1ch h\u00e0ng b\u1ed3i th\u01b0\u1eddng cho VNPAY m\u1ecdi tr\u00e1ch nhi\u1ec7m li\u00ean quan \u0111\u1ebfn vi ph\u1ea1m, tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i, khi\u1ebfu ki\u1ec7n, h\u00e0nh vi gian l\u1eadn ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng l\u1eeba \u0111\u1ea3o ph\u00e1t sinh t\u1eeb ho\u1eb7c li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 s\u1eed d\u1ee5ng T\u00e0i kho\u1ea3n gia \u0111\u00ecnh.<\/p>\n

6. VNPAY c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i m\u1edf T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh, \u0111\u00f3ng T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh v\u00e0\/ho\u1eb7c V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra b\u1ea5t k\u1ef3 tr\u01b0\u1eddng h\u1ee3p n\u00e0o sau \u0111\u00e2y:<\/p>\n

a. Th\u00f4ng tin \u0111\u0103ng k\u00fd m\u1edf T\u00e0i kho\u1ea3n gia \u0111\u00ecnh n\u1eb1m trong ph\u1ea1m vi h\u1ea1n ch\u1ebf\/gi\u1edbi h\u1ea1n c\u1ee7a d\u1ecbch v\u1ee5 cung c\u1ea5p c\u1ee7a VNPAY v\u00e0\/ho\u1eb7c y\u00eau c\u1ea7u ph\u00e1p l\u00fd.<\/p>\n

b. T\u00e0i kho\u1ea3n Gia \u0111\u00ecnh c\u00f3 d\u1ea5u hi\u1ec7u vi ph\u1ea1m lu\u1eadt li\u00ean quan \u0111\u1ebfn ch\u1ed1ng r\u1eeda ti\u1ec1n, t\u00e0i tr\u1ee3 kh\u1ee7ng b\u1ed1 ho\u1eb7c t\u00e0i tr\u1ee3 ph\u1ed5 bi\u1ebfn v\u0169 kh\u00ed h\u1ee7y di\u1ec7t h\u00e0ng lo\u1ea1t.<\/p>\n

c. VNPAY ng\u1eebng cung c\u1ea5p c\u00e1c ti\u1ec7n \u00edch c\u1ee7a T\u00e0i kho\u1ea3n gia \u0111\u00ecnh.<\/p>\n

d. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh t\u1ea1i \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 3: Ti\u1ec7n \u00edch ghi n\u1ee3 t\u1ef1 \u0111\u1ed9ng cho thanh to\u00e1n h\u00f3a \u0111\u01a1n<\/em><\/strong><\/p>\n

1. Ti\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng thanh to\u00e1n h\u00f3a \u0111\u01a1n (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cTi\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng\u201d) l\u00e0 ti\u1ec7n \u00edch c\u1ee7a V\u00ed \u0111i\u1ec7n t\u1eed cho ph\u00e9p Kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng thanh to\u00e1n h\u00f3a \u0111\u01a1n t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cNh\u00e0 cung c\u1ea5p\u201d) b\u1eb1ng s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed trong \u1ee8ng d\u1ee5ng V\u0110T. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Ti\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng b\u1eb1ng c\u00e1ch ho\u00e0n t\u1ea5t quy tr\u00ecnh \u0111\u0103ng k\u00fd theo quy \u0111\u1ecbnh c\u1ee7a VNPAY. Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, VNPAY c\u00f3 quy\u1ec1n ch\u1ea5p thu\u1eadn ho\u1eb7c t\u1eeb ch\u1ed1i vi\u1ec7c \u0111\u0103ng k\u00fd c\u1ee7a Kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 ph\u1ea3i gi\u1ea3i th\u00edch l\u00fd do t\u1eeb ch\u1ed1i. VNPAY c\u0169ng c\u00f3 quy\u1ec1n x\u00e1c minh c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

2. B\u1eb1ng vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng Ti\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng, Kh\u00e1ch h\u00e0ng \u1ee7y quy\u1ec1n cho VNPAY t\u1ef1 \u0111\u1ed9ng tr\u00edch ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng m\u1edf t\u1ea1i VNPAY \u0111\u1ec3 thanh to\u00e1n c\u00e1c h\u00f3a \u0111\u01a1n theo th\u00f4ng tin Kh\u00e1ch h\u00e0ng cung c\u1ea5p trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd Ti\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng. Vi\u1ec7c \u1ee7y quy\u1ec1n n\u00e0y c\u00f3 hi\u1ec7u l\u1ef1c k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng Ti\u1ec7n \u00edch Tr\u00edch n\u1ee3 t\u1ef1 \u0111\u1ed9ng v\u00e0 \u0111\u01b0\u1ee3c VNPAY ch\u1ea5p thu\u1eadn cho \u0111\u1ebfn khi: (i) Kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh h\u1ee7y \u0111\u0103ng k\u00fd b\u1eb1ng ch\u1ee9c n\u0103ng h\u1ee7y ho\u1eb7c x\u00f3a M\u00e3 h\u00f3a \u0111\u01a1n \u0111\u00e3 l\u01b0u (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf: M\u00e3 kh\u00e1ch h\u00e0ng\/M\u00e3 sinh vi\u00ean\/M\u00e3 th\u01b0\u1eddng tr\u00fa\/S\u1ed1 h\u1ee3p \u0111\u1ed3ng) trong \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed, ho\u1eb7c (ii) T\u00e0i kho\u1ea3n \u1ee8ng d\u1ee5ng V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng b\u1ecb \u0111\u00f3ng, ho\u1eb7c (iii) VNPAY \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t d\u1ecbch v\u1ee5 v\u00e0\/ho\u1eb7c thu h\u1ed3i \u1ee7y quy\u1ec1n, ho\u1eb7c c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh t\u1ea1i B\u1ea3n \u0111\u0103ng k\u00fd V\u0110T v\u00e0 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

3. S\u1ed1 ti\u1ec1n ghi n\u1ee3 ph\u1ee5 thu\u1ed9c v\u00e0o th\u00f4ng tin do Nh\u00e0 cung c\u1ea5p cung c\u1ea5p, bao g\u1ed3m s\u1ed1 ti\u1ec1n h\u00f3a \u0111\u01a1n v\u00e0 b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed n\u00e0o \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng. Vi\u1ec7c ghi n\u1ee3 s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ec3 thanh to\u00e1n h\u00f3a \u0111\u01a1n c\u00f3 th\u1ec3 di\u1ec5n ra \u0111\u1ecbnh k\u1ef3 (\u00e1p d\u1ee5ng cho c\u00e1c h\u00f3a \u0111\u01a1n \u0111\u1ecbnh k\u1ef3) ho\u1eb7c theo t\u1eebng l\u1ea7n s\u1eed d\u1ee5ng (\u00e1p d\u1ee5ng cho c\u00e1c h\u00f3a \u0111\u01a1n \u0111\u01b0\u1ee3c t\u1ea1o theo t\u1eebng giao d\u1ecbch, ch\u1eb3ng h\u1ea1n nh\u01b0 ph\u00ed c\u1ea7u \u0111\u01b0\u1eddng).<\/p>\n

4. Kh\u00e1ch h\u00e0ng hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng \u0111\u1ed1i v\u1edbi c\u00e1c h\u00f3a \u0111\u01a1n \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi Ti\u1ec7n \u00edch ghi n\u1ee3 t\u1ef1 \u0111\u1ed9ng, vi\u1ec7c thanh to\u00e1n ho\u1eb7c \u0111\u0103ng k\u00fd thanh to\u00e1n th\u00f4ng qua c\u00e1c ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf thanh to\u00e1n tr\u1ef1c ti\u1ebfp cho Nh\u00e0 cung c\u1ea5p) c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn thanh to\u00e1n tr\u00f9ng l\u1eb7p. Trong tr\u01b0\u1eddng h\u1ee3p thanh to\u00e1n nhi\u1ec1u l\u1ea7n do l\u1ed7i c\u1ee7a Kh\u00e1ch h\u00e0ng, tr\u00e1ch nhi\u1ec7m c\u1ee7a VNPAY ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c h\u1ed7 tr\u1ee3 Kh\u00e1ch h\u00e0ng th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 do VNPAY cung c\u1ea5p.<\/p>\n

5. Kh\u00e1ch h\u00e0ng \u0111\u1ea3m b\u1ea3o s\u1ed1 d\u01b0 V\u00ed \u0111i\u1ec7n t\u1eed \u0111\u1ee7 v\u00e0 \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ea1i th\u1eddi \u0111i\u1ec3m VNPAY tr\u00edch V\u0110T c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd thanh to\u00e1n h\u00f3a \u0111\u01a1n t\u1ef1 \u0111\u1ed9ng. VNPAY c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i ho\u1eb7c h\u1ee7y b\u1ea5t k\u1ef3 giao d\u1ecbch thanh to\u00e1n h\u00f3a \u0111\u01a1n t\u1ef1 \u0111\u1ed9ng n\u00e0o m\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau: (i) V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 ti\u1ec1n, V\u0110T c\u1ee7a Kh\u00e1ch h\u00e0ng b\u1ecb t\u1ea1m th\u1eddi kh\u00f3a\/b\u1ecb gi\u1eef\/b\u1ecb \u0111\u00f3ng ho\u1eb7c kh\u00f4ng th\u1ec3 ghi n\u1ee3, (ii) h\u1ee7y \u0111\u0103ng k\u00fd Ti\u1ec7n \u00edch ghi n\u1ee3 t\u1ef1 \u0111\u1ed9ng.<\/p>\n

6. VNPAY kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi (i) vi\u1ec7c ch\u1eadm tr\u1ec5 trong vi\u1ec7c kh\u1ea5u tr\u1eeb ti\u1ec1n t\u1eeb V\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a Kh\u00e1ch h\u00e0ng (so v\u1edbi ng\u00e0y Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd) do VNPAY kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin h\u00f3a \u0111\u01a1n t\u1eeb Nh\u00e0 cung c\u1ea5p ho\u1eb7c h\u1ec7 th\u1ed1ng c\u1ee7a Nh\u00e0 cung c\u1ea5p g\u1eb7p l\u1ed7i, (ii) m\u1ecdi t\u1ed5n th\u1ea5t ho\u1eb7c thi\u1ec7t h\u1ea1i m\u00e0 Kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1ecbu ph\u00e1t sinh t\u1eeb ho\u1eb7c li\u00ean quan \u0111\u1ebfn vi\u1ec7c thanh to\u00e1n tr\u1ec5 ho\u1eb7c thanh to\u00e1n nhi\u1ec1u l\u1ea7n cho m\u1ed9t h\u00f3a \u0111\u01a1n do l\u1ed7i c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

7. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m h\u1ee3p t\u00e1c v\u1edbi VNPAY trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn giao d\u1ecbch thanh to\u00e1n h\u00f3a \u0111\u01a1n t\u1ef1 \u0111\u1ed9ng theo y\u00eau c\u1ea7u c\u1ee7a VNPAY\/Nh\u00e0 cung c\u1ea5p.<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

\u0110I\u1ec0U KHO\u1ea2N V\u00c0 \u0110I\u1ec0U KI\u1ec6N S\u1eec D\u1ee4NG D\u1ecaCH V\u1ee4 V\u00cd \u0110I\u1ec6N T\u1eec VNPAY \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY \u0111\u01b0\u1ee3c ban h\u00e0nh, c\u00f4ng b\u1ed1 v\u00e0 \u00e1p d\u1ee5ng k\u1ec3 t\u1eeb ng\u00e0y 11\/05\/2023 v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb c\u1eadp nh\u1eadt, thay th\u1ebf c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 V\u00ed \u0111i\u1ec7n t\u1eed VNPAY tr\u01b0\u1edbc \u0111\u00e2y do C\u00f4ng ty C\u1ed5 ph\u1ea7n Gi\u1ea3i ph\u00e1p VNPAY c\u00f4ng b\u1ed1 tr\u00ean website https:\/\/vivnpay.vn v\u00e0<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7889","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPAYMENT TERMS AND CONDITIONS - 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